Customer Service Apprentice (Estate Agents)
BEAR ESTATE AGENTS LIMITED
Leigh-On-Sea (SS9 2UH)
Closes in 27 days (Friday 23 May 2025 at 11:59pm)
Posted on 25 April 2025
Contents
Summary
Bear Estate Agents need a Customer Service Apprentice to assist in ensuring tasks, required throughout the company, are completed efficiently. The successful applicant will be acting as a point of contact for all incoming and outgoing customer enquiries. They will also be working across all teams within the business.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Saturday 9.00 am - 5.00 pm.
(30-minute lunch break)/
Saturdays are Mandatory!
A day in lieu given back in the week.
37 hours 30 minutes a week
- Start date
-
Monday 26 May 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
This is an excellent opportunity for an individual with a hunger to learn and have a career in the lettings industry.
Responsibilities are to include but not limited to:
- Replying and drafting professional emails to the client
- Working alongside the Sales Progression and Lettings Teams as customer support on the phone
- Interacting with customers on social media
- Completing data collection
- General office tasks
- Keeping a log of energy performance certificates
- Tagging property keys
- Helping our sales team collect feedback from viewings
- Assisting with viewings
Position to start as soon as possible.
Own transport is essential due to assisting with viewings.
Where you’ll work
1376 London Road
Leigh-On-Sea
SS9 2UH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- The apprenticeship programme duration is 13 months
- Functional Skills in maths and English and ICT (if required)
- You will be based in the employer’s office so you will gain 13 months of office-based training
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths and English at GCSE (or equivalent) (grade C/level 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Excellent telephone manner
Other requirements
Due to the location of the office and the duties of the role, having your own transport is essential.
About this company
Bear Estate Agents are a local estate agent company in Leigh-on-sea who are a growing business. Their aim is to make their client’s lives as easy as possible when it comes to selling your home. From attending viewings, attending expert valuations and completing home sales, Bear will be with you every step of the way, keeping you up to date on the latest news of your home.
After this apprenticeship
Upon successful completion of the apprenticeship, a full-time position will be available for the right candidate.
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Chris Greenfield
chris@rmtraining.co.uk
01702 782001
The reference code for this apprenticeship is VAC1000317009.
Apply now
Closes in 27 days (Friday 23 May 2025 at 11:59pm)
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