Administration Apprentice

Manpower

Leeds (LS1 2HJ)

Closes in 26 days (Thursday 22 May 2025 at 11:59pm)

Posted on 24 April 2025

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Summary

We are looking to recruit an Admin Apprentice to join our award winning, dynamic and friendly team. You will become a crucial backbone to the operation of the business. The key part of this role is to have the ability to communicate clearly and be confident to answer the phone and deal with queries ensuring all compliance targets are met.

Wage

£17,550 a year

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Training course
Business administrator (level 3)
Hours
Monday- Friday 8.30am- 5.00pm With 1 hour for lunch

37 hours 30 minutes a week

Start date

Monday 26 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Providing office support including customer and employee support
  • Keeping well-organised files and records of business activity
  • Keeping computer databases up to date
  • Interacting with clients and associates either on the phone, in person or via email
  • Answering phones and connecting calls to the correct consultant/department
  • Taking phone messages and passing them on
  • Collecting and inputting company data
  • Taking ownership of queries to resolution

Where you’ll work

First Floor Toronto Square
Infirmary Street
Leeds
LS1 2HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • The Apprenticeship will be delivered with a blend of onsite and online visits from their assessor every 4-6 weeks

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Good IT Skills
  • Good organisational skills
  • Good communications skills
  • Good time management
  • Positive
  • Enthusiastic to work
  • Energetic
  • Eager to learn
  • Conscientious
  • Strong Customer Service
  • Hardworking & Proactive
  • Pay close attention to detail
  • Able to work as a team
  • Have aptitude to work alone
  • Reliable and committed

Other requirements

Hard work, very busy environment! This role is full time and is a great opportunity for an individual seeking to develop a career in administration, sales, customer services and business support, whilst earning an industry recognised qualification alongside gaining valuable work experience.

About this company

ManpowerGroup is the leading global workforce solutions company. In today's fast-changing world of work, we help organizations transform by sourcing, assessing, developing and managing the talent that enables them to win, while connecting millions of individuals to meaningful, sustainable employment that enables them to thrive.

https://www.manpower.co.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • On completion of a successful Apprenticeship, we would like our Apprentice to work towards being our next sales and delivery consultant

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580997408

The reference code for this apprenticeship is VAC1000316996.

Apply now

Closes in 26 days (Thursday 22 May 2025 at 11:59pm)

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