Service and Stores Administration Apprentice

Summary

Are you a highly organised and proactive individual with a passion for ensuring operations run smoothly? Moody Direct is seeking a Service and Stores Administration Apprentice to join their team and play a vital role in supporting both our service and stores departments.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Pay will be reviewed upon performance and successful completion of apprenticeship

Training course

Business administrator (level 3)

Hours

Monday-Friday Working hours to be confirmed

39 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Service and Stores Administration Apprentice, you'll be responsible for (but not limited to) the following:

· General administrative duties to support the Field Engineers, including booking transport and sourcing required spare parts for upcoming jobs;

· Oversee the organisation of service stores, ensuring parts are efficiently prepared and readily available for engineers to collect;

· Manage monthly invoicing;

· Management of daily Timesheets;

· Assist Service Managers and the Service Office Supervisor with part number creation, submitting risk and method statements to customers, creating and submitting quotations, invoicing, and chasing outstanding payments;

· Answering calls/emails and dealing with client queries in a professional and helpful manner;

· Take full responsibility for coordinating customer training courses;

· Adhering to company procedures and policies.

You’ll develop your skills alongside the Management and Service Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career with a fantastic close-knit team, then please apply now! This apprenticeship and opportunity with Moody Direct Ltd will be highly competitive, so please don’t miss your chance!

Where you’ll work

WEST CAR ROAD INDUSTRIAL EST
STIRLING ROAD
RETFORD
NOTTS
DN22 7SN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful administrator.

More training information

The Apprentice Standard you will be studying is Business Administration – Level 3

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Good attitude to work
Some knowledge of Microsoft
Supportive and dedicated

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Originally part of the Moody Group, which was founded by Paul Moody in 1975, Moody Direct was formed in 1996. Based in Retford, Nottinghamshire, they are leading suppliers of process and packaging solutions to the dairy, food, beverage, brewery, ice cream, chemical and pharmaceutical industries with a large customer base in the UK, Ireland and around the world. Moody Direct also supply, service, calibrate and integrity test a wide range of Plate Heat Exchangers. Based at the Retford Headquarters they have the UK’s most modern plate heat exchanger reconditioning centre where they can clean and test your heat exchangers. Moody Direct is proud to utilise apprenticeship schemes in order to build on its workforce and create opportunities for local people.

http://www.moodydirect.com (opens in new tab)

After this apprenticeship

Further and higher skill development within the business. A lifelong career with Moody Direct Ltd.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000316988.

Apply now

Closes in 31 days (Friday 30 May 2025 at 11:59pm)

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