Apprentice Quality and Technical Assistant

Summary

You will be working as part of the Technical & Quality team for voestalpine Specialty Metals UK Limited primarily attached to the Aerospace Division to ensure that customer service is maintained at a World Class Standard. You will be concerned mostly with administrative aspects of the Aerospace Division.

Wage

£14,280 a year

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Salary dependent on age and experience

Training course

Business administrator (level 3)

Hours

35 hours per week 08.30 – 16.30 Monday to Thursday and 08.30 – 13.30 on Friday with 30 minutes for lunch Monday to Thursday, However, you must be flexible and work overtime when necessary to meet the business needs.

35 hours a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assist with Aerospace quality administration functions.
Assist with contract review and certification checks activities and deal with any quality issues generated to a satisfactory conclusion
Liaise with our sales team and fellow engineers to ensure customer requirements are being met whilst carrying out overchecks
Carry out administrative duties as required within the quality-aerospace department
Have a flexible work attitude to help cover within the technical department where deemed capable when required
Follow the training you received when using any work items given to you
Take reasonable care of your own and other people’s health and safety
Co-operate with your employer on health and safety
Tell someone (supervisor, or health and safety representative) if you think the work or inadequate precautions are putting anyone’s health and safety at serious risk
Support the company with environmental initiatives and any compliance issues

Where you’ll work

European Business Park
Taylors Lane
Oldbury
West Midlands
B69 2BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above)
Science (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Your role will be mainly site based, although you may be travelling to visit other companies or to attend training, meetings and conferences. This position is for the ambitious person who has a critical eye and a “can do” attitude.

About this company

voestalpine is represented worldwide by more than 500 Group companies and locations in more than 50 countries and on all 5 continents. Its head quarters is located in Linz, Austria. Our UK office is based within Oldbury and on site we have two legal entities voestalpine High Performance Metals UK Ltd and voestalpine Specialty Metals UK Ltd – the candidate will be working within voestalpine Specialty Metals UK Ltd within our Aerospace division.

Company benefits

Early finish on a Friday, Use of the canteen and games stations, Performance related annual 10% bonus, Eye-care vouchers, Car parking, Free tea/coffee/fruit/milk

After this apprenticeship

View to receive a contract at the end of a successful apprenticeship should there be a position available.

Ask a question

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