AI Apprentice

Summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Digital Support Technician - Level 3 Apprenticeship. Duties will include Support the development of AI-driven solutions for SMEs across the UK

Wage

£16,000 a year

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Training course

Digital support technician (level 3)

Hours

All details will be confirmed at interview.

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assist in building and testing simple automation workflows
Learn to connect systems using tools like Zapier, ChatGPT, and Botpress
Help streamline day-to-day operations with smart, repeatable processes
Maintain and improve Envera’s own internal AI tools
Collaborate with developers and project leads to deliver real impact
Stay up to date with emerging AI trends, platforms, and tools

Where you’ll work

56 Nithsdale Avenue
Market Harborough
LE16 9PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption
Streamline productivity
Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications

Requirements

Essential qualifications

GCSE in:

any 3 subjects (grade 4+ (A*-C))
English & Maths (grade 3+ (D or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Team working
Non judgemental

About this company

At Envera Group, we transform how businesses work. Our mission is to help SMEs reclaim time, reduce friction, and modernise their operations — with smart systems that actually work for the people behind the business. We combine telecoms, broadband, AI, automation, cloud services, CRM integration, and digital infrastructure into a single, high-performance ecosystem. Our in-house platform, Vera, acts as an AI assistant that connects all the dots — streamlining operations, reducing admin, and unlocking efficiency. We’re fast-moving, human-focused, and obsessed with solving problems that matter — whether that’s helping a small business reclaim 10 hours a week or enabling a team to scale without burning out.

Company benefits

Company laptop + full access to required platforms Flexible hybrid working (remote & office options) Performance incentives & commission opportunities A supportive, high-energy team environment Career progression into higher-level AI roles

After this apprenticeship

This apprenticeship is designed to launch your career in AI, automation, and digital transformation. If you're someone who sees how things could work better - and wants to be the one who makes it happen - this is your entry point. At Envera, you won’t just keep up with the future. You’ll help build it

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