System Administrator Apprentice (L4) - Choice Care Group - Remote/Field based - £7.55p/h - 37.5hrs/w – Find an apprenticeship

Summary

An exciting opportunity for an individual to join Choice Care as an Apprentice System Administrator, supporting the organisation's critical applications and systems. The successful candidate will work alongside the Application and Data Specialist team, gaining hands-on experience while studying towards a L4 application support lead apprenticeship.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Applications support lead (level 4)

Hours

Monday to Friday

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will support Choice Care’s mission to provide outstanding care services by ensuring that essential applications and data systems run smoothly, efficiently, and securely. This role will provide a foundation in application management, data processes, user support, and integration between systems.

System Support and Administration:

Assist in the management, configuration, and maintenance of core business applications, such as:
ChoicePeople (HR system).
Talos 360 (Recruitment platform).
ChoiceNourish (Digital Care platform).
ChoiceConnect (SharePoint-based data sharing).
Choice Hub (Employee Engagement platform).
Other business-critical applications as required.
Provide first-line support for application-related queries, escalating complex issues where necessary.
Help manage user access and permissions using systems such as Microsoft Entra ID, ensuring starters, movers, and leavers processes are executed accurately.

Data Processes and Management:

Support data cleansing and validation to ensure data accuracy across applications.
Assist in generating reports and visualisations to aid decision-making.
Help with troubleshooting and resolving data-related issues within systems.

Automation and Integration:

Assist in developing workflows to automate repetitive tasks and improve efficiency.
Support the integration of applications to ensure seamless data flow between systems.

Learning and Development:

Participate in structured training and on-the-job learning as part of the apprenticeship program.
Work with experienced professionals to develop your knowledge of systems, applications, and data management.

Stakeholder Engagement:

Respond to user queries professionally, providing clear guidance and support.
Collaborate with external vendors to address system issues or implement changes.

Additional Duties:

This is not an exhaustive list, and you may be required to perform other duties as assigned by management.
Perform related duties as assigned, within your scope of practice, as the role matures.

Where you’ll work

Linden House Lime Walk
Bagshot Road
Bracknell
Berkshire
RG12 9DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents

use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Your training plan

Expected duration: 21 months
Apprenticeship level: Higher (Level 4)
Programme: Applications Support Lead
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
Learning about systems administration, application support, and data management.
Studying IT best practices, cybersecurity principles, and troubleshooting techniques.
Completing assignments and assessments to demonstrate skills and knowledge.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

A Level in:

Computer Science/IT (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Desire to learn and develop
Organisational Skills
Time management

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years Hold valid residency status Have the right to work in the UK

About this company

We provide specialist care and support for people with learning disabilities, autism, mental health conditions and associated complex needs. Our purpose is to help everyone in our care to live safe, happy, meaningful and fulfilled lives, regardless of their challenges, where they're valued, respected, listened to and supported, living as independently as possible.

https://www.choicecaregroup.com/ (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship, the application will have a Level 4 qualification for an Application Support Lead.

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