L3 IT Support Apprentice – Communications Solutions UK – Reading, RG2 8LW - £18p/a
COMMUNICATIONS SOLUTIONS UK LTD
READING (RG2 8LW)
Closes in 28 days (Saturday 24 May 2025 at 11:59pm)
Posted on 24 April 2025
Contents
Summary
As an IT Support Apprentice, you will assist the IT support team in providing technical assistance and support to our clients. You will learn to troubleshoot and resolve IT-related issues, ensuring customer satisfaction and contributing to the smooth operation of our IT services.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday between 9am-5:30pm.
40 hours a week
- Start date
-
Monday 16 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance.
- Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner.
- Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions.
- Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
- User Training: Provide basic training and support to users on IT systems and software applications.
- System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team.
- Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles.
- Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.
Where you’ll work
5 WOODSIDE BUSINESS PARK
WHITLEY WOOD LANE
READING
RG2 8LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK
About this company
Communications Solutions UK (CSUK) provides IT and communications services to SMEs, acting as a one-stop shop for all things comms and IT. Founded in 2000, the company values honesty and integrity and takes a holistic approach to clients' businesses. CSUK is family-owned, innovative, and growing, with an in-house team of experts based in Reading. The company is committed to promoting diversity and inclusion.
After this apprenticeship
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
ischtar whiteford
i.whiteford@learn-tech.com
The reference code for this apprenticeship is VAC1000316903.
Apply now
Closes in 28 days (Saturday 24 May 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.