Business Admin Apprenticeship

Summary

We are a Commercial & Industrial Heating, Plumbing, Electrical & Renewable specialists who are looking for admin support for a Service Manager & Office Manager. The Service Manager deals with organising the engineers, call-outs, and invoicing and the Office Manager will run the administration department, including accounts.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am - 5pm with an hour for lunch.

35 hours a week

Start date

Monday 12 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Job role is as follows:

Confirming service calls with customers and operatives
Updating the resource management system
Assist in the production of reports as required
Supporting timesheet processing and general office administration
Ensures that all enquiries from customers and operatives are passed to the relevant individual
Build good relationships with all teams within the department
Ensures timely and accurate relay of messages to relevant individuals
Take responsibility for own health and safety and adhere to all the company's health and safety procedures and policies
Identify and escalate any hazards, near misses in line with the company’s reporting procedures.

Where you’ll work

12 DRAGON COURT
CROSS END RD
ST GEORGES
BRISTOL
BS5 7XX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship.

We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.

You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.

If required we can also provide Functional Skills in maths and English throughout your apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Multitasking

About this company

UES was founded in 1986 by mechanical engineer Roger Griffiths, specialising primarily in Warm Air Heating. A wealth of versatile talent and experience has helped the company branch out into all modern aspects of Mechanical, Electrical, and Renewable services. Our client base across the South West & South Wales spans a multitude of commercial and industrial sectors, including sports & leisure, retail, transport, healthcare, places of worship, education and much more. A lot has changed in the time that we’ve been operating, but some things were made to stay the same. We’re still proudly family run and place our level of customer service above anything else. We’re in the business of long-term client relationships, and we’re lucky enough to have witnessed a lot of those blossom into meaningful friendships. Our fleet of highly qualified, local engineers allow us to offer tailored, personal, and reliable communication to all of our clients in the areas that we operate in. We are experts in our trade and can offer complete design, installation, and maintenance for all aspects of mechanical building services. From outline schemes and ongoing facilities management, to handing over turnkey installations, we have a solution for you.

https://www.unitaryengineering.co.uk/ (opens in new tab)

After this apprenticeship

In terms of future progression, you could move in to accounts management or a project management role in the long term.

Ask a question

The contact for this apprenticeship is:

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Laila Griffiths

recruitment@nextlevel-training.co.uk

The reference code for this apprenticeship is VAC1000316868.

Apply now

Closes in 13 days (Friday 9 May 2025 at 11:59pm)

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