Customer Service Apprenticeship - Runcorn Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Runcorn, Halton (WA7 2BY)

Closes in 11 days (Thursday 8 May 2025)

Posted on 24 April 2025

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Summary

As an apprentice, you’ll have everything you need to truly realise your potential, all whilst earning a real wage & giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. The successful candidate will be advising customers that their hearing aids/glasses are ready or delayed as appropriate.

Wage

£15,153.18 a year

Check minimum wage rates (opens in new tab)

£7.75 per hour

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed (to be confirmed). Full-time to include weekend working.

37 hours 30 minutes a week

Start date

Thursday 22 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed as appropriate

Where you’ll work

Unit 104,
Runcorn, Halton
WA7 2BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills English and maths if required
  • Blended on/off the job training and location to be confirmed, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 9-3 (A*-D))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Administrative skills
  • Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About this company

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

After this apprenticeship

  • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, and meet and greet roles

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is VAC1000316842.

Apply now

Closes in 11 days (Thursday 8 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.