Apprentice Administrator

NORTH LEEDS MEDICAL PRACTICE

LEEDS (LS17 6PZ)

Closes in 13 days (Friday 9 May 2025 at 11:59pm)

Posted on 24 April 2025

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Summary

This newly created role is to support the admin function of the practice. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service to both our clinical and non clinical staff at the practice.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
37.5 hours covering our core hours set out below: Monday :08:00-18:00 Tuesday: 08:00-18:00 Wednesday: 08:00-18:00 Thursday: 08:00-18:00 Friday: 08:00-18:00

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Accurate computer data entry / data allocation; processing and recording information in accordance with practice procedures.
  • Providing clerical assistance to practice staff as required, including word / data processing, filing photo copying and scanning.
  • Maintaining a high level of confidence when dealing with patient information and data in line with the practices confidentiality policies.
  • Reception duties.
  • Other duties to be introduced depending on capability.

Where you’ll work

355 HARROGATE ROAD
LEEDS
LS17 6PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF YORKSHIRE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Training will be delivered by the Heart of Yorkshire Education Group in the workplace. 

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)

Desirable qualifications

GCSE in:

  • English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Administrative skills

About this company

North Leeds Medical Practice is one of the leading GP practices in Leeds located across 2 sites covering LS17 & LS9. With over 21000 patients we have a large team including 5 Partner GP's, 1 Partner Advanced Nurse Practitioner, 7 Salaried GP's,5 nurses, 4 Health Care Assistants & a large non clinical team including our team of Receptionists, a Practice Manager, Operations Manager, Finance & HR support.

https://www.northleedsmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

Opportunity to become a permanent member of staff.

Ask a question

The contact for this apprenticeship is:

HEART OF YORKSHIRE EDUCATION GROUP

Holly Naughton

Holly.naughton1@nhs.net

The reference code for this apprenticeship is VAC1000316837.

Apply now

Closes in 13 days (Friday 9 May 2025 at 11:59pm)

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