Receptionist / Business Administrator apprentice

Summary

We are looking for a business administrator / receptionist apprentice to join our law firm. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm with an unpaid hour for lunch. You will be working Monday to Friday.

37 hours 30 minutes a week

Start date

Tuesday 27 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Communicating over the telephone with customers, clients and colleagues
Working on Leap Case Management System
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested

Where you’ll work

Lincoln House 296-302
High Holborn
London
WC1V 7JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
End-Point Assessment (EPA)
In-house training

Requirements

Essential qualifications

GCSE in:

English/Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Based in London with offices strategically located in Stratford, City and Croydon, Law Lane Solicitors has a keen interest in social justice. Our firm takes pride in combining diligent leadership with experienced and dedicated staff, as we continue to deliver successfully for our clients, resulting in a satisfied and ever-increasing client base. Law Lane is a proud ambassador and believer in diversity and equal opportunities, evidenced by our firm’s culture. Our staff comprise of more than 18 nationalities who speak over 20 languages and dialects. This means that we can accurately represent clients in the UK from all over the world, having a good understanding of their specific needs. At Law Lane, all our lawyers are committed to providing our clients with honest and impartial advice, which has resulted in us building a close-knit community with all our clientele. Coupling transparency with professional camaraderie, the cohesion between our lawyers and our clients is of paramount importance, with every endeavour administered to ensure that our clients receive an unparalleled service.

https://lawlanesolicitors.co.uk/ (opens in new tab)

After this apprenticeship

A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Sham Singh

sham.singh@woodspeentraining.co.uk

07483413718

The reference code for this apprenticeship is VAC1000316795.

Apply now

Closes in 31 days (Monday 26 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.

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