Customer Service Apprenticeship

Summary

A Level 2 Customer Services apprentice wanted for our Paignton branch in Hyde Road. The successful candidate will have a strong passion for delivering exceptional customer service, a keen willingness to learn and good punctuality is a must.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Sunday with 2 days off each week (working hours may vary).

30 hours a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are a family run business who pride ourselves in promoting exceptional customer care, including giving accurate advice and guidance on products and the health and wellbeing of all pets.

The duties of the role will include (but not be limited to):

Promoting additional products that will benefit the customer and their pet
Learning our electronic point of sale (EPOS) systems to complete sales, ordering and refunds efficiently
Managing customer queries and problems or complaints in a timely and professional manner
Maintaining, delivering and promoting high standards of animal welfare - whilst this is a customer service role there is the opportunity to work with our animals
Maintaining high standards of store cleanliness

Where you’ll work

40-42 Hyde Road
Paignton
TQ4 5BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HADDON TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will be working towards the Level 2 Customer Service apprenticeship with the employer and supported by Haddon Training.

Also, if required, Haddon Training will support you in gaining passes in maths and/or English with Functional Skills.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

You must be confident in talking with the public, in person and via phone.

About this company

We're passionate about pets and our highly-trained and dedicated staff are also pet owners.. The Pet Express and Ark Pet Centres are members of The Pet Care Trust which provides a quality assurance of businesses in the pet care sector so customers can be sure they'll receive the best advice and approved products.

After this apprenticeship

Apprentices are quite often offered permanent positions following successful completion of their apprenticeship and positive reviews.

For on-going development we offer fully funded external courses for employees in birds, fish, reptiles and more if desired.

Ask a question

The contact for this apprenticeship is:

HADDON TRAINING LIMITED

Haddon Training

Enquiries@haddontraining.co.uk

01443749000

The reference code for this apprenticeship is VAC1000316769.

Apply now

Closes in 25 days (Wednesday 21 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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