Business Administration Apprentice

Summary

As an apprentice, you’ll provide efficient and effective administrative support across the business, delivering a high level of customer service to both clients and colleagues. You’ll gain hands-on experience in Mortgage Administration and have the opportunity to work with other departments to expand your knowledge.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9:00am- 5.30pm

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties to include:

Greeting visitors - announcing their arrival and providing hospitality
Answering incoming calls - screening calls, taking messages and dealing with queries from clients
Recording and maintaining detailed and accurate records
Post & deliveries - receiving, recording and distributing internal mail and deliveries
Recording and processing outgoing mail
Supporting other areas of the business - provide support with tasks and projects as and when needed
Ad-hoc administrative tasks such as photocopying, collating, scanning, shredding, archiving, composing letters and emails, distributing documents and research
Supporting the mortgage administration team with day-to-day tasks

The Apprentice We're Looking For

You’ll be someone who:

Operate with the upmost integrity given the sensitivity of the information you may have access to
Respect team members, taking on board feedback and act where appropriate
Communicating clearly in both verbal and written communication
Having attention to detail, and working in a methodical & thorough way
Effective time management, whilst prioritising and multi-tasking your workload
Customer Focused
Emotionally intelligent
Able to adapt, quickly and flexibly, to requirements
Able to use information to your advantage in giving the best service to clients
Solution orientated; when provided with an obstacle you will look at ways to resolve this
Have or able to develop coping mechanisms to manage workloads and pressures - and be able and willing to ask for help when it is required

Where you’ll work

68 Pullman Road
Wigston
Leicester
LE18 2DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date.
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor

Requirements

Essential qualifications

GCSE in:

GCSE Math's and English (grade C / 4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Creative

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About this company

As specialist New Build Mortgage Advisers, we can find the most suitable mortgage for you. Meridian has been helping our customers buy their dream homes for over 25 years. Our extensive knowledge and experience, along with our access to a comprehensive range of mortgage products across the UK. including access to exclusive deals, enables us to find the most suitable mortgage for you and your circumstances. We want to help you buy your new home and make the process as simple as possible.

https://www.meridianmortgages.net/ (opens in new tab)

Company benefits

20 days annual holiday and bank holidays

After this apprenticeship

Becoming a fully integrated member of our team, with the potential to progress into a Trainee Mortgage Adviser role

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Jessica Commons

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000316723.

Apply now

Closes in 19 days (Wednesday 14 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents