Mortgage Services Administration Apprentice

Summary

Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. Fleet Mortgages was acquired by Starling Bank in 2021 and has experienced significant growth since this acquisition. We have exciting plans to grow our business further and are looking for quality apprentices to join our Mortgage Servicing team.

Wage

£22,250 a year

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25 days annual leave plus bank holidays, 11% non-contributory pension scheme, Discretionary annual bonus

Training course

Business administrator (level 3)

Hours

Monday – Friday 9am to 5pm.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is a fantastic opportunity to kick start your career in a friendly, inclusive and growing business.

This is a varied role, dealing with all aspects of our post-completion administration procedures relating to existing loans including queries both by telephone and in writing.

You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Work to agreed objectives, service standards and deliverables
Scan, upload and allocate documents/emails to the DPR system
Chase Brokers, Solicitors and Valuers for outstanding information/documentation
Provide support to the Mortgage Services Consultants with post and ad-hoc duties
Ensure relevant documentation and information received is checked for adherence to policy and criteria
Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
Provide a prompt reply to all written correspondence
Develop positive working relationships with colleagues
Adhere to internal/external compliance, credit review and audit requirements
Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
Use initiative to resolve queries outside own area of expertise
Take responsibility for your own learning and development
All other associated duties and responsibilities and carry out any tasks as required by management

Where you’ll work

2nd Floor Flagship House
Reading Road North
Fleet
Hampshire
GU51 4WP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FARNBOROUGH COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C / 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Knowledge of Microsoft Office

Other requirements

Enthusiastic, flexible, and keen to learn and develop a career in Financial Services. Adaptive to ongoing change.

About this company

Fleet Mortgages – a fast-growing, specialist buy-to-let lender – commenced trading in December 2014. Fleet Mortgages has a strong culture, driven by our core values: do the right thing, listen, own it, aim for greatness and keep it simple. Here at Fleet Mortgages, we believe that everything starts with a good conversation, whether that be internally or externally. Originally a team of 14, Fleet Mortgages has grown to over 200 employees since then. Fleet Mortgages was acquired by Starling Bank in 2021.

http://www.fleetmortgages.co.uk (opens in new tab)

Company benefits

Private Medical Insurance, Life Assurance, Income Protection Scheme

After this apprenticeship

After successfully completing the apprenticeship, apprentices may be able to progress in their careers to a Trainee Mortgage Services Consultant or to another role within different department of the business, such as Underwriting or Completions. There may also be the opportunity to complete industry recognised qualifications.

Ask a question

The contact for this apprenticeship is:

FARNBOROUGH COLLEGE OF TECHNOLOGY

Business Services

Business@farn-ct.ac.uk

The reference code for this apprenticeship is VAC1000316661.

Apply now

Closes on Monday 30 June 2025

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