Reception/Business Apprentice

Summary

A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique Hybrid Role which involves leading our Reception Team and also to be an integral part of our Business Development department.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Potential Bonus Structure in place

Training course

Business administrator (level 3)

Hours

Monday - Friday. Hours to be confirmed.

37 hours a week

Start date

Friday 30 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique Hybrid Role which involves leading our Reception Team and also to be an integral part of our Business Development department.

The ideal candidate will have excellent communication skills via telephone and in person. Furthermore, it will be important for the candidate to be organised and have the ability to multi-task various tasks at the same time. We seek to employ an Apprentice which is committed, dedicated and consistent in all tasks set. Punctuality and attendance are also extremely important for this role as it requires a physical presence within the offices at all times due to the level of responsibility.

A non-exhaustive list of the tasks which will be included within this role have been listed below:

Excellent Communication Skills and Presentation based at the Reception Desk of the offices
All Receptionist Duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc

Client Care and Business Development duties:

Regular business to business communication via telephone with current clients and potential new clients
Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing

Where you’ll work

26 WELLINGTON STREET ST. JOHNS
BLACKBURN
BB1 8AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NELSON AND COLNE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The apprentice will spend the majority of time in the workplace however will have the option of attending one day per week at college

Requirements

Essential qualifications

GCSE in:

English (grade GCSE 4/C or Equivalent)
Maths (grade GCSE 4/C or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

Our office is based in Blackburn on the historic Wellington Street St Johns. Our team of people consists of highly experienced and respected lawyers who are supported by ambitious and committed paralegals.

https://amtlawyers.co.uk/ (opens in new tab)

After this apprenticeship

There is the opportunity for further study or if successful gain a full time job with the company

Ask a question

The contact for this apprenticeship is:

NELSON AND COLNE COLLEGE

Lauren Thomas

lauren.thomas@nelsongroup.ac.uk

01282440319

The reference code for this apprenticeship is VAC1000316660.

Apply now

Closes in 20 days (Thursday 15 May 2025 at 11:59pm)

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