Business Administration Apprentice

Summary

West Bromwich Fasteners are looking to recruit a Business Administration Apprentice who will assist with general office duties in a busy sales office including dealing with enquiries and sales, purchasing, data input and answering the telephone.

Wage

£16,640 a year

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Potential pay rise after probation period

Training course

Business administrator (level 3)

Hours

Monday to Thursday, 8.30am to 5.30pm and Friday, 8.30am to 5.00pm

40 hours a week

Start date

Wednesday 28 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

A busy and varied administration role where you will be involved with:

Dealing with enquiries
Liaising with customers and securing sales orders
Purchasing goods
Filing
Deal with telephone enquiries
Meeting and greeting customers, making refreshments etc.
Front of house duties when directors are offsite

Where you’ll work

UNIT 5
GREETS GREEN IND ESTATE
GREETS GREEN RD WEST BROM
WEST MIDLANDS
B70 9EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is a Business Administration Level 3 apprenticeship which is delivered on an 18-months period. You will be required to attend In-Comm Training Services in Aldridge, WS9 8UG, for your block release training, followed by monthly assessor visits to you in your company.

Training will include:

Level 3 in Business Administration
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
20% off the job training

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 9-4 minimum)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Team working
Good time keeping
Physically fit

About this company

West Bromwich Fasteners Limited has long established itself as a major supplier of industrial fasteners. The experience and dedication of its management and staff have earned the company a reputation for service second to none. Our extensive stock range is probably the most comprehensive in the Midlands. Machining facilities are available for both modification, and the manufacture of special items. The company are accredited Distributors for the BEAMCLAMP range of products. West Bromwich Fasteners Limited stock a large range of all types of engineering and workshop supplies including Abrasive, Cutting Tools, Gardening Tools, Hand Tools, Power Tools, Taps and Dies. The Company are distributors for: DRAPER, KING DICK, GOLIATH THREADING TOOLS, THE TOOL BANK, and SILVERLINE TOOLS. We also offer cutting tool modification, re-sharpening and regrinding. Our sister company, RMM Distribution supply a large range of Janitorial and Hygiene products all stocked and serviced from the same address. West Bromwich Fasteners Limited and RMM Distribution Limited offer a daily delivery service throughout the West Midlands area via their own fleet of vehicles, other areas being serviced using reliable overnight carriers.

After this apprenticeship

Full-time position at the company upon successful completion of the apprenticeship training.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Keira Stead

keiras@in-comm.co.uk

The reference code for this apprenticeship is VAC1000316619.

Apply now

Closes in 29 days (Friday 23 May 2025 at 11:59pm)

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