Level 3 Business Administrator Apprenticeship - Oasis Academy Skinner Street – Find an apprenticeship

Summary

This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people. Working as part of our friendly administration team, this role will require resilience, perseverance for the long haul and a constant drive for innovative excellence.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.00am - 4.00pm, Term-time only + 1 week.

35 hours a week

Start date

Wednesday 28 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To be the first point of contact for visitors to the Academy, providing a welcoming, efficient reception service
To provide reception services to pupils
To be able to work in a fast-paced reception area, multi-tasking between reception duties
Be the initial point of contact for all enquiries by telephone, email, and in person, advising staff, parents, pupils, and visitors on the appropriate source of information
To be able to deal with challenging visitors, parents, and pupils appropriately whilst maintaining a calm persona
Ensure all visitors are issued with badges to comply with the Academy’s security procedures
Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit without direct supervision
Be the main contact point for staff regarding Academy events on any given day
Maintain a tidy and orderly reception area
Support with My Child At School account set-up, queries from parents, and general support
Support with Bromcom queries from parents and general support (e.g., MCAS, etc.)
Word processing and data input as directed
Assist with duplicating, collating, and distributing information to parents/carers, staff, pupils, and others
Ensure confidentiality at all times when dealing with issues regarding staff, pupils, or parents
Undertake general clerical duties as directed, including photocopying, printing, laminating, and filing
Post outgoing mail and sort incoming post
Provide refreshments to visitors when required
Support with Academy evening events (e.g., parents’ evenings, open evenings, etc.)
Make telephone calls to parents and carers as required
Send text messages and/or emails to parents and carers as required
Supervise pupils as required
Any other reasonable duties as directed by the Line Manager
Promote an environment that safeguards and protects children and when necessary take responsibility for ensuring the appropriate child protection procedures are followed;
Ensure own professional competence remains sufficient to provide effective support by seeking support for your practice and development
Attend training including the Academy’s Training Days
Participate in the Academy’s Performance Management process

Where you’ll work

Skinner Street
Gillingham
ME7 1LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards your Level 3 Administrator qualification across a total duration of 16 months
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release
An allocated tutor will support you throughout the apprenticeship!

More training information

This course is delivered through Articulate Rise, this flexible School Administration training programme features 11 expertly designed modules, covering vital topics such as project management, planning/organisation and presentation skills
The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services
Business administrators develop key skills and behaviours to support their own progression towards management responsibilities:
Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility).
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
Milestone 6. Preparation for End Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental
Patience

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

Oasis Academy Skinner street is a 'Good' Primary school in Gillingham, Kent. We are an inclusive academy for children aged between 4 and 11, committed to delivering exceptional education at the heart of our community.

After this apprenticeship

Possibility of long-term employment on completion of apprenticeship

Ask a question

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