Apprentice Program Administrator

Summary

As a Programme Administrator, you’ll provide administrative support in the coordination and administration of Pearson TQ’s AGC apprenticeship programme. You will be enrolled as a Level 3 Business Administrator, which will help you develop your skills and knowledge. The apprenticeship takes around 18 months to complete.

Wage

£25,796 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

37 hours a week

Start date

Tuesday 30 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support in the preparation of documentation relating to apprenticeship learners
Assist with and/or conduct learner inductions to apprenticeship programmes, as required
Support in the timely administration/processing of apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper-based)
Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills
Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information
Support with processing and distributing apprenticeship certificates, ensuring electronic and hard copies are stored as appropriate
Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner
Ensure all learner files and paperwork are managed to a high standard and are audit-ready at all times and assist with file archive and audit processes as needed
Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice
Monitor and manage stationery or any other consumable orders as necessary and in line with company purchase order procedures
Ensure that all allocated administration tasks relating to the coordination of apprenticeship programmes are undertaken efficiently, effectively and in a timely manner
Provide an exceptional customer experience, maintaining good stakeholder communication, including answering and directing queries from customers or learners as necessary
Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with

Where you’ll work

Worthy Down Camp
Worthy Down
Winchester
SO21 2RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LDN APPRENTICESHIPS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

To meet the requirements of the Level 3 Business Administration apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio

Requirements

Essential qualifications

GCSE in:

English (grade 9 - 4 or A* - C)
Maths (grade 9 - 4 or A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Presentation skills
Administrative skills
Team working

About this company

Pearson plc is a British multinational publishing and education company headquartered in London. Established in 1844, Pearson thrives on adaptability in a dynamic market. Their 20,000+ employees are devoted to creating high-quality, digital-first, accessible, and sustainable resources for lifelong learning. As of 2017, it is the largest education company in the world and was once the largest book publisher in the world.

https://www.pearson.com/en-gb.html (opens in new tab)

After this apprenticeship

Full-time employment

Ask a question

The contact for this apprenticeship is:

LDN APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC1000316505.

Apply now

Closes in 11 days (Tuesday 6 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

All applicants must apply via LDN Apprenticeships careers hub.

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