IT apprentice

Summary

To join us in this role, you’ll need: - Ability to support colleagues in respect of IT related issues in a timely and efficient manner. The ability to use digital tools and technology to improve business performance and client services - A desire to use innovation to continuously improve services.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Monday 26 May 2025

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery
Where appropriate you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives

Where you’ll work

9 GREAT ANCOATS STREET
MANCHESTER
M4 5AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard:

Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Customer care skills
Analytical skills

About this company

Citizens Advice nationally is a charity which includes nearly 1,000 national staff working in one of the 6 national offices, as homeworkers or as part of the Witness Service from over 240 courts across England and Wales along with a further3,000 Witness Service volunteers Local Citizens Advice are all independent charities, delivering services from over600 local Citizens Advice outlets, over 1,800 community centres, GPs’ surgeries and prisons. The network does this with 6,500 local staff over 23,000 trained volunteers. Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.

Company benefits

-A salary of up to £27,174 per annum - 30 days’ annual leave plus bank holiday (progressing to 35 days after 5 years) - Perks and savings scheme - Mental health and wider wellbeing support - Learning, development and growth opportunities

After this apprenticeship

The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the marketing team

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000316441.

Apply now

Closes in 16 days (Tuesday 13 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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