Events and Client Services Apprentice

Summary

IMA: We are a global full-service marketing agency - a collective of highly creative and connected specialists. IMA are looking for an Experience Executive who supports the Retail CS and Events Team with the planning, coordination, and execution of experiences for clients across various industries.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course

Event assistant (level 3)

Hours

Monday to Friday - 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Our Experience Executive supports the Retail CS and Events Team with the planning, coordination, and execution of experiences for clients across various industries. This role involves collaborating with internal teams and external vendors to ensure smooth delivery of experiences, from concept development to post-project analysis. You will assist in creating proposals, managing timelines, handling logistics, and ensuring that all aspects of the project aligns with client objectives. You will also help maintain client relationships, track budgets, and provide on-the-ground support to ensure everything runs seamlessly.

Build and maintain strong, trusting relationships with clients and internal teams, ensuring effective communication throughout the delivery process.
Understand client goals and the agency's capabilities, applying critical thinking to manage the successful execution of projects while maintaining high-quality standards.
Oversee project details in tracker and admin documents ensuring all project information is accurate, consistent, and up-to-date for smooth event delivery.
Develop a solid understanding of print and production processes to ensure seamless production.
Prepare and deliver clear, concise internal status reports on progress, financials, timelines, and any potential issues, ensuring timely updates to all stakeholders.
Initiate the delivery of work and coordinate with Internal Teams for resource planning, ensuring all necessary support is available.
Support the team with estimating, invoicing, proposals, and securing client approvals before execution begins.
Manage event plans and ROS, tracking changes, communicating updates, and ensuring timely adjustments are made to keep projects on track.
Support client liaison efforts alongside the team when necessary, ensuring client needs are met and expectations are exceeded.

Where you’ll work

The Malthouse, Chadwick St,
Leeds
West Yorkshire
LS10 1LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Your training course

Event assistant (level 3)

Equal to A level

Course contents

Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
Operational: Use software packages to create word processing and spreadsheet documents.
Operational: Contribute to reports, event project plans and written presentations for clients
Operational: Use a range of event technology platforms and in-house bespoke software systems and databases.
Operational: Show careful attention to regulations and internal policies.
Professional: Listen, interpret, understand, vocalise and respond to clients’ needs.
Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
Professional: Question effectively to ensure understanding of what is required from clients or colleagues.
Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.

Your training plan

Event Assistant Level 3 Standard.

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Preparing for your apprenticeship
Preparing for your employer
The need for events
The expectations of your customers and clients
Knowing your stakeholders and vendors
Event logistics
Event rules and regulations
Making technology work for your event
Analysing event success
Preparing for your event

For a full overview of the event assistant standard please click on the following link: https://creativealliance.org.uk/apprenticeships/events-assistant-level-3/

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Team working
Creative

About this company

We are a global full service marketing agency - a collective of highly creative and connected specialists. 400 awesome people. Real energy. Real expertise. Real passion. For making really effective work. All delivered with a ‘No B.S. No fuss’ attitude. Helping us build brands that live and last in the real world.

https://ima.global/ (opens in new tab)

Company benefits

There are a lot of employer benefits including Learning and Career development schemes, Pension Schemes, Employer discounts, Healthcare cash plan, cycle to work scheme, flexible working policy and hybrid working model.

After this apprenticeship

IMA are a company dedicated to developing a growing new talent.
Wages after 12 months of the apprenticeship increase to Real Living Wage.

Ask a question

The contact for this apprenticeship is: