Lettings Apprentice
SAVILLS (UK) LIMITED
Richmond (TW9 2QE)
Closes in 22 days (Sunday 18 May 2025)
Posted on 17 April 2025
Contents
Summary
Creating and sustaining successful tenancies in the private and social rented housing sectors.
- Wage
-
£23,500 a year
- Training course
- Housing and property management (level 3)
- Hours
-
Monday - Friday between 9.00am - 5.30pm.
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are seeking enthusiastic apprentices eager to begin their careers in Lettings. Based at our Richmond head office, you will primarily work within the Property Management team while rotating across multiple departments in your first year. This hands-on experience provides valuable industry insight, alongside ongoing training to keep you informed on evolving legislation and processes.
The rotation includes working closely with Tenancy Progression, Client Accounts, Property Management, Tenancy Renewals, and local offices, with additional experience days in other Lettings functions to broaden their industry knowledge.
Day-to-day Property Management duties:
- Assist department managers with administrative tasks to ensure smooth operations
- Process supplier invoices and service charges
- Manage utilities by liaising with utility companies and contractors
- Send inventory check-in and check-out reports to tenants and landlords
- Open and distribute post across teams
- Verify and save accurate documents within the internal system
- Handle tenancy renewals, working closely with landlords and tenants to understand their needs
- Oversee tenancy progression, ensuring timely and precise documentation, including tenancy agreements, invoices and deposit forms
- Manage client accounts by processing daily payments to contractors and landlords, including rent and credits
- Support local lettings teams with landlord onboarding as a lettings coordinator
Required Core Competencies
- Good IT skills, including Excel, PowerPoint, Word
- Ability to multitask
- Able to thrive in a fast-paced environment, both individually and as part of a team
- Strong organisational skills
- Excellent telephone manner
- Ability to follow instructions and procedures effectively
- Can do attitude
- Committed to following company principles and values
How you’ll make an impact:
- Good communication and organisational skills
- Word and Excel capabilities
- Good written, presentation and numerical skills are essential
- Excellent communication skills
- Diligent and detail-driven
- Able to work individually and as part of a team
- Punctual, reliable, keen and enthusiastic
- Thirst for knowledge and self-motivated
About the team:
Property Management comprises a prime and a core team consisting of over 90 team members who manage 6,200 properties between them. Our property managers and team leaders are critical in providing a smooth journey for our landlords and tenants.
Where you’ll work
1 Church Road
Richmond
TW9 2QE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE LEARNING FOUNDRY LIMITED
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
Level 3 Housing and Property Management training programme.
On-the-job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Written skills
About this company
Founded in the UK in 1855, Savills is one of the world's leading property agents. Our experience and expertise spans the globe, with 600 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.
https://www.savills.co.uk/ (opens in new tab)
Company benefits
£1,000 Sign-on bonus.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After you complete your apprenticeship, you will continue your career with Savills.
Ask a question
The contact for this apprenticeship is:
SAVILLS (UK) LIMITED
Apprenticeship Team
apprenticeships@savills.com
The reference code for this apprenticeship is VAC1000316332.
Apply now
Closes in 22 days (Sunday 18 May 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
The application process will include: an application form, personality profile, and face to face Interview (including presentation).