Customer Service Apprenticeship

SUNDIP MURRIA (INVESTMENTS) LTD

WILLENHALL (WV13 2EH)

Closes in 15 days (Friday 9 May 2025 at 11:59pm)

Posted on 17 April 2025

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Summary

A fantastic opportunity to join this successful solicitors' firm. You will liaise with clients and various services that the practice engages with, offering fantastic customer service at every point of contact, whether it is via telephone calls, emails or visits. You will also complete a level 2 customer service practitioner apprenticeship.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday – in office 9am – 5:15pm. 1 Hour lunch.

37 hours a week

Start date

Monday 19 May 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties include but not limited to:

  • Answering the phones
  • Taking messages/enquiries
  • Liaising internally with solicitors
  • Dealing with enquiries
  • Admin duties
  • Sending emails to courts and other services
  • Meeting and greeting clients
  • Taking clients to the conference room
  • Scanning
  • Photocopying
  • Opening and closing files on the database
  • Booking prison visits
  • Outbound calls
  • Creating file packs for solicitors

Where you’ll work

2-3 WALSALL ROAD
WILLENHALL
WV13 2EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALSALL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Level 2 Practitioner Apprenticeship Standard
  • Weekly off-the-job training
  • Blended learning sessions either virtual or within the workplace
  • Functional skills, Maths & English (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade C or 4)
  • Maths (grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Sundip Murria Solicitors are a firm of solicitors based in Willenhall, West Midlands.

After this apprenticeship

  • There will be the opportunity to gain full-time, permanent employment after successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000316310.

Apply now

Closes in 15 days (Friday 9 May 2025 at 11:59pm)

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