Customer Service Apprentice

Summary

Are you a people person & a pet lover? We’re on the lookout for a true all-rounder to be the welcoming face of our store! Customer service is our top priority - and we want someone who loves helping both humans & their furry, finned, or feathered companions. You'll be greeting customers, offering advice, & helping them find the purr-fect products.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

38 hours including weekends and bank holidays. Shifts to be confirmed.

38 hours a week

Start date

Monday 16 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Whether it’s fitting a harness for a playful pup, picking the right collar for a curious kitty, or finding the best cave for a shy little fish - every day brings something new, and we want someone who’s up for the adventure!

You will be:

Helping in the warehouse
Directing customers to products and advising them
Dealing with couriers and delivery drivers
Stocking shelves
Answering the phone
Responding to emails
Speaking to stockists
Dealing with social media enquiries
Promoting us on social media

Where you’ll work

WATERLOO MILLS
CLEVELAND STREET
HULL
HU8 7AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TEC PARTNERSHIP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On-site at the workplace.

Requirements

Desirable qualifications

GCSE in:

Maths, English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Number skills
Team working
Reliable
Hard working
Confident

About this company

Welcome to Peejay Pets Superstore We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!

https://peejaypets.co.uk/ (opens in new tab)

Company benefits

Come be part of a team where pets and people matter! 🐶🐾

After this apprenticeship

A permanent role with the company.

Ask a question

The contact for this apprenticeship is: