IT Apprentice (3Gi Technology)

Summary

We are looking for a growth minded (reference ‘Mindset’), organized individual who is flexible and eager to learn. If you already have a personal interest in IT/Technology, along with a passion for learning and self-improvement, then this may be the ideal position for you!

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

40 hours a week

Start date

Monday 26 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an IT Apprentice, your main/immediate responsibility will include:

Providing 1st line technical support for telephone and email requests from users
Offering application support to ensure users are leveraging cloud systems to their fullest potential
Troubleshooting hardware and software issues, escalating or resolving them as required
Maintaining and documenting the registration system
Managing user requests for software downloads or installations.
Maintaining existing systems and troubleshooting performance issues

Where you’ll work

WHITEGATE BUSINESS CENTRE
ALEXANDER LANE
SHENFIELD
BRENTWOOD
CM15 8QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintain system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Grade 4/5 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Growth mindset
Impact player
Willingness to be flexible
Adaptable in all situations
A strong desire for knowledge
Passion for technology
Methodical
Social intelligence
Self awareness
Open to coaching and feedback
Strong self-discipline
Motivation to progress
Written communication skills

Other requirements

• On-the-job training and mentorship. • Opportunity to work across various departments within the company. • The right blend of support, safety and stretch for you career. • Access to the latest growing trends in the tech sector. • Possibility of full-time employment upon successful completion of the apprenticeship. • Full training and ongoing support. • Industry-recognised qualifications. • A chance to build confidence and gain experience in a corporate office environment. • Work as part of a highly experienced and supportive team. • Capability to fast track your career with clear Y1 goals. • Flexibility to choose and develop skills across a range of industry-standard platforms. • Opportunities for career growth and development, including roles in architecture and project management • Pension, expenses, flexibility etc.

About this company

3Gi Technology is split into 3 core areas: In the main 3Gi Technology Services business, we provide C-level support for technology strategy combined with traditional MSP roles and have a fully managed Security Operation that manages cyber security defence for our clients. We work with a wide range of clients across various sectors, so the diversity and pace of change is high. This is a fantastic opportunity to gain exposure to a Technology Service Provider (TSP) at the cutting edge of technology. In the AI space, CloudCombinator are an Advanced Tier AWS partner business, that specialises in building AI solutions for technology companies using the latest building blocks of AI solutions delivered by AWS. This is a fast growth area for AI Engineers and AWS Solution Architects and is looking to grow. In the dedicated Cyber Security sector, RoboShadow is a cyber security management SaaS solution that is deployed and trusted by over 250,000 global users. This is a software company at the heart and has provided a great career path for some of the most talented engineers.

After this apprenticeship

Offer of a full-time position on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Jordan Whitworth

JordanWhitwroth@bpp.com

0113 3500 333

The reference code for this apprenticeship is VAC1000316299.

Apply now

Closes in 22 days (Monday 19 May 2025 at 11:59pm)

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