Customer Service Executive Apprentice

Summary

Odyssey is seeking a proactive Customer Service Executive to support daily operations and provide exceptional service. The role involves assisting with customer queries, problem-solving, and collaborating with the Managing Director and other departments. This apprenticeship offers skill development and the chance to impact customer satisfaction.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Planned Salary increases at 3 months and 12 months

Training course

Business administrator (level 3)

Hours

Monday to Friday: 9:00am – 4:00pm Lunch: One Hour Lunch break Holidays: 20 days holiday + plus all bank holidays and 4 days over Christmas Sick Pay: Statutory

30 hours a week

Start date

Saturday 10 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Serve as the primary contact for clients via phone and email, addressing payroll-related queries, technical issues, and complaints
Maintain client records using CRM systems, updating databases with payroll details and interactions
Collaborate with internal teams (e.g., HR, accounts, sales) to ensure seamless payroll operations and client satisfaction
Escalate complex payroll issues to relevant departments and follow up to ensure resolution

Where you’ll work

ELEVEN BRINDLEY PLACE
2 BRUNSWICK SQUARE
BIRMINGHAM
B1 2LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard
The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C/4 or above)
Maths (grade Grades C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Microsoft Word and Excel

Other requirements

As part of this apprenticeship, you will be required to travel to the employers place of work in Birmingham. Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy.

About this company

Odyssey Contractor Solutions Ltd delivers comprehensive payroll solutions to contractors and recruitment agencies across the UK. Our expertise spans Umbrella, CIS, IR35, and legislative compliance, ensuring seamless payroll management.

http://www.odysseycs.co.uk (opens in new tab)

Company benefits

Discounted Gym membership Discounts in Retail, Travel & Cinema 2 Team days out of the office per year. 30% Discount at Vision Express Access to virtual GP Birthday day off

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity for full time employment and further training within the company upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000316240.

Apply now

Closes in 13 days (Thursday 8 May 2025 at 11:59pm)

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