Customer Service Apprentice

I Love Blinds (UK) Limited

LEIGH ON SEA (SS9 3JP)

Closes on Friday 30 May 2025

Posted on 17 April 2025

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Summary

We are looking for someone who is willing to learn all aspects of a small office/shop front. Including customer service, interaction with customers and general administration. This is a great opportunity to develop skills and progress.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 10.00am - 5.00pm. (1 hour for lunch) You may be required to work some Saturdays but will be given a day off in the week.

30 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Face to face interaction with customers as based in shop front in a busy location
  • Dealing with customers over the phone, via email and face to face
  • General administrative duties including filing, processing orders, ordering supplies and general housekeeping duties

Where you’ll work

1061 LONDON ROAD
LEIGH ON SEA
SS9 3JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard
  • There are workshops you will need to attend via Teams
  • You will have a mentor for one t o one teaching and learning
  • In-house training will be given to support specifics of the role

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

About this company

We specialise in Conservatory Blinds Essex and shutters in Essex, offering expert advice on all types of blinds for conservatories. Shutters in Essex, offering expert Our Made to Measure Conservatory Blinds are available for all budgets and styles, including Roman Blinds, Pleated Blinds, Roller and Venetian blinds all perfectly fitted.

After this apprenticeship

  • There will be opportunities for ongoing progression and development following completion of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea.gregory@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC1000316227.

Apply now

Closes on Friday 30 May 2025

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