Customer Service Apprenticeship

Summary

This is a great opportunity to work alongside an established phone business and take part in the day to day administration duties. This is a perfect role for anything who is interested in computers, phone and technology.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm (30 min lunch break).

37 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is not a comprehensive list of all tasks which may be required of the postholder. It is illustrative of the general nature and level of responsibility of the work to be undertaken, commensurate with the grade.

Undertake general administrative and clerical duties including:

Text processing
Routine data input
E-mails
Reception
Telephone duties
Arranging meetings
Assisting and receiving visitors to the reception
Maintaining booking system for rooms
Maintaining appropriate stock levels of office consumables
Ordering supplies via the on-line ordering systems
Archiving

Where you’ll work

132 HANDSWORTH ROAD
SHEFFIELD
S9 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer service standard level 2, including Functional Skills in English and maths if required
Training centre will be located at CDC , Cricket Inn Road, Sheffield , S2 1TR
Training will be one day a week

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

This role will suite you if you are interested in phones, computers , technology and gadgets.

About this company

With over 25 years of experience, FoneFunShop is a leading global supplier of smartphone products and services. We provide the latest tech, accessories, parts, unlocking, repair equipment, and services, along with training for popular phone brands. Partnered with top mobile forensic tool providers, we offer solutions for data recovery and pen testing, including advanced reading equipment and Faraday bags for data protection.

https://www.fonefunshop.com/ (opens in new tab)

After this apprenticeship

Opportunity to move into full time position upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

Tariq Ali

Tariq.Ali2@Sheffield.gov.uk

07717201012

The reference code for this apprenticeship is VAC1000316177.

Apply now

Closes on Saturday 31 May 2025

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