Business Support Administrator Apprentice

Summary

To co-ordinate, organise and deliver administrative and operational support and provide various administrative tasks for departments as appropriate. To support with the delivery of projects across the Business as required. To support with the organisation of events for the Business.

Wage

£21,000 a year

Check minimum wage rates (opens in new tab)

After 6 months increasing to £23,000 and after 12 months to £25,000 if performance targets are reached

Training course

Business administrator (level 3)

Hours

Monday - Friday, between 8.00am - 5.00pm, working hours to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Working for Maersk Logistics and Services Limited, based at Liverpool site.

Key Responsibilities:

To support in the organisation of events for various business areas including to assist with customer hospitality, support attendance at events & conferences
To support delivery of projects across the business
Communicating with internal clients and third parties
Ensuring we respond to, prioritise and process where appropriate, telephone calls, correspondence, emails and process transactions to support business requirements
Arrange visas for overseas travel & visitors to support the EA to the MD
General administration including maintaining holiday/attendance records, forms and invoices
Assist with advice for expense claims, support with concur for non-members of the ALT
Assist with weekly Broadcast and monthly UKInspired sessions
Maintain hospitality/customer gift database
Use of internal systems
Support the business with additional administrative tasks as and when required

https://maersk.wd3.myworkdayjobs.com/Maersk_Manual/job/GB---Liverpool/Business-Support-Apprentice_R145345

Where you’ll work

12th Floor The Plaza
100 Old Hall Street
Liverpool
L3 9QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace:

You will have a dedicated Skills Coach who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed

More training information

Training Provider SR Apprenticeships

https://sr-apprenticeships.co.uk/

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 4-9 (or equivalent) in English)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Key skills for the role:  Possesses excellent written and verbal communication skills.  Has a methodical, yet flexible approach to work.  Proactive approach and a self-starter.  Excellent coordinator.  Can deliver work to a high standard with attention to detail, working independently and together with a team.  Has drive, personal resilience and a determination to see projects and tasks through to completion.  Able to handle very confidential issues.  Willingness and interest in learning about the business issues.

About this company

An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

https://www.maersk.com (opens in new tab)

After this apprenticeship

Upon successful completion of your apprenticeship, there may be the opportunity for a permanent role within the business

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