Digital Support Apprentice

Summary

As a Digital Support Apprentice, you will play a vital role in providing technical support and assistance to end-users within the organisation. You will work under the guidance and supervision of experienced IT professionals, learning and developing your skills in troubleshooting and resolving various technology-related issues.

Wage

£16,000 a year

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Training course

Digital support technician (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Tuesday 20 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties and Key Responsibilities:  

Office & IT Support:

Maintaining all documentation and oversight of fixed office products to ensure maintained in accordance with required standards
Office layout planning with teams, and management including computers, furniture, fittings, including management of office sets ups and moves when required
Office management, to include soft FM services and service agreements including security and alarm systems
Manage DSE assessment process & equipment requirements where needed
Manage office supplies and catering arrangements for all offices including managing supplier contracts and cost management
Complete minor handyman work when needed i.e. small works
Procure quotes and project manage any improvement works made to offices
Ensure all furniture is kept in reasonable condition
Assist with company credit card management
Management of the print fleet including renewals and supplier management, as well as ordering any ad-hoc machines when required
Maintain an asset list of devices across the group
Reviewing relevant invoices to ensure within budget & carry our supplier checks
Ensure continuous inventory to meet the needs of the business across group
Required systems assistance including Trainline and other 3rd party systems
New hire onboarding and leavers offboarding system access
Administration of Office 365 for Ad-hoc requests

Fleet Management:

Maintain fleet budget and ensuring best value is maintained with a focus on cost efficiencies
Ensuring the fleet is operating in accordance with legislation and regulations
Manage supplier relations & service providers
Manage interface with insurance providers, ensuring claims are managed effectively and losses minimised
Manage vehicle maintenance and service schedules, minimising downtimes. (Driver’s licence needed)
Where necessary collect vehicles from drivers houses and take to service providers
Keeping accurate records of vehicle contracts including but not limited to contracted mileage, funder & PD11
Assist finance department with vehicle info to accurately assign BIK tax to staff
Management of company fuel cards
ESG reporting adhered to as per guidelines
Onboarding drivers and cars to the insurance

Where you’ll work

4 Tungsten Building George Street Southwick
Brighton
BN41 1RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INVOLVE SELECTION LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Level 3 Digital Support Technician Apprenticeship qualification
Functional Skills in maths and English, if required
Blended on/off the job training

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade C (4) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Logical
Team working

About this company

Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.

After this apprenticeship

Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

Camilla Fielder

Camilla.fielder@vocate.training

07534627240

The reference code for this apprenticeship is VAC1000316113.

Apply now

Closes in 25 days (Friday 16 May 2025 at 11:59pm)

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