Recruitment Apprentice (Level 2)

Summary

Start your career in recruitment as a Recruitment Apprentice! You'll be the first point of contact for general recruitment enquiries and support the team with key admin tasks. Guided by the Recruitment Advisor, you'll gain hands-on experience while delivering excellent, customer-focused service – all as part of your apprenticeship journey!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To act as a point of contact for the team dealing with enquiries, answering calls, and responding to messages in an appropriate and timely manner
Attendance at meetings as required
To administer all general recruitment pre-recruitment checks, including references, professional registration, qualifications, occupational health, Identification right to work and DBS, seeking direction from the Recruitment Advisors, where necessary
To deal with the post in accordance with local arrangements daily
To complete ID appointments, whether face-to-face or remotely
To be responsible for maintaining a tidy and clean work area
Ability to use the recruitment software’s ESR and TRAC
To be responsible for maintaining the team's internal occupational health log for weekly meetings
The post holder is responsible for ensuing that they contribute and work towards the service/organisation's aims and objectives
The post holder is responsible for reading, understanding and complying with all relevant trust and statutory policies and procedures
The post holder is responsible for maintaining and conducting oneself in a professional manner towards colleagues, applicants, recruiting managers and other agencies
To work on own initiative with minimal supervision, prioritising own workload in line with the objectives of the team
The post holder will be required to use Microsoft Outlook to receive and send emails as required
The post holder is responsible for ensuring they are proficient in the use of Microsoft Office software packages, including Word, Excel, for corresponding, recording, storing and producing documents as required by the recruitment process
Responsible for participation in the trust appraisal process, identifying own professional, personal development, and training needs and completing the apprenticeship portfolio
To attend mandatory training days and away days, and to actively participate in new developments within the trust
The post holder will be required to provide cover for other members of the resourcing team during periods of leave, which may include duties such as typing, filing, emailing etc.
To undertake ad hoc projects in relation to the recruitment or retention of staff

This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.

Where you’ll work

52 Queensbridge Rd
Birmingham
B13 8QY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful apprentice will complete a full ‘Level 2 Customer Service Practitioner Apprenticeship Standard’
The training will be delivered by Birmingham Metropolitan College on a flexible delivery model. At least 20% of your working hours will be spent training or studying
There is no requirement to attend college as the training is delivered remotely

Requirements

Essential qualifications

GCSE in:

english (grade Grade 4/C (or above))
maths (grade Grade 4/C (or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Creative
Initiative
Non judgemental

About this company

Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is a leading provider of mental health services in the West Midlands, England. Established as a foundation trust in July 2008, it serves a diverse population of over 1.3 million people across Birmingham and Solihull . BSMHFT delivers a comprehensive range of mental health services, including: Community Mental Health Teams (CMHTs): Providing assessment, support, and treatment for individuals with conditions such as depression and psychosis . Integrated Community Care and Recovery Service: Offering specialist treatment and support to those experiencing mental ill health, as well as assistance to carers, families, and friends . Community Mental Health and Wellbeing Service: Collaborating with GP surgeries to support individuals with mental health and wellbeing concerns, addressing factors such as housing, relationships, and addiction . Inpatient Services: Providing acute care and rehabilitation for adults with severe mental health conditions . BSMHFT Workforce and Operations Operating from over 40 sites, BSMHFT employs approximately 4,000 staff members, making it one of the largest and most complex mental health foundation trusts in the country . BSMHFT The Trust operates its own charity, Caring Minds, which raises funds to provide additional resources for service users, carers, and staff, such as specialized equipment and research initiatives .

http://www.bsmhft.nhs.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of the apprenticeship, the right candidate could be offered a full-time role with progression on to more advanced learning programmes.

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000316048.

Apply now

Closes in 14 days (Thursday 8 May 2025 at 11:59pm)

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