Apprentice Technical Sales Advisor
PHC Parts - Bristol
Units 1-3, Parkway Trading Estate, St Werburgh's Rd (BS2 9PG)
Closes in 20 days (Wednesday 14 May 2025)
Posted on 23 April 2025
Contents
Summary
Are you ready to launch your career in the fast-paced and ever-evolving world of electrical sales? We're looking for an enthusiastic Electrical Sales Apprentice to join our dynamic team at PHC Parts, and take advantage of a fantastic career opportunity!
- Wage
-
£15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
40 hours a week, Monday - Friday. Shifts to be confirmed.
40 hours a week
- Start date
-
Wednesday 21 May 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The Apprentice Technical Sales Advisor will learn to provide technical support and sales advice to customers, focusing on electrical parts. This role is designed for individuals seeking to build a career in technical sales within the Electrical industry. The apprentice will gain hands-on experience, training, and mentorship to develop the necessary skills to excel in a technical sales role in PHC Parts.
Customer Support: Assist customers with product inquiries, providing detailed technical advice and guidance to help them make informed purchasing decisions.
Sales: Support the sales team in identifying customer needs, promoting products, and achieving sales targets.
Product Knowledge: Develop a thorough understanding of plumbing, heating and cooling products, including features, benefits, and applications.
Order Processing: Assist with the preparation and processing of sales orders, ensuring accuracy and timely delivery.
Relationship Building: Cultivate strong relationships with customers to foster loyalty and repeat business.
Training and Development: Participate in training sessions to gain product knowledge and sales skills.
Problem Solving: Assist customers in troubleshooting product issues, providing solutions and arranging support where necessary.
Market Research: Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience.
Where you’ll work
Units 1-3, Parkway Trading Estate, St Werburgh's Rd
BS2 9PG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.
Requirements
Desirable qualifications
Other in:
- None required (grade None required)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this company
Our history dates back to 1975, when the business was formed to supply commercial heating equipment. Since then, PHC have grown from a small-scale supplier in Bristol into one of the UK's most trusted names in HVAC spare parts, with 14 branches throughout the UK. With decades of expertise under our belt, we've built a reputation for providing top-tier technical products, unparalleled customer support, and innovative solutions that keep our customer's jobs running smoothly.
After this apprenticeship
Ongoing training and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000315966.
Apply now
Closes in 20 days (Wednesday 14 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.