IT Support Engineer Apprentice

Summary

They invest heavily in their people and a number of our former apprentices have gone on to secure a full time role with ongoing training and development in the business on successful completion of the IT Apprenticeship and they are now currently looking for an enthusiastic individual to join the company as their new IT Support Engineer Apprentice.

Wage

£18,000 a year

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Training course

Information communications technician (level 3)

Hours

All details will be confirmed at interview.

40 hours a week

Start date

Monday 19 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a growing company with a professional ethos and a can-do attitude, it would suit any young person with drive, ambition and a willingness to learn.

Primary role:

Working as part of the support team you will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution
You will be predominantly working with MS windows based client – server networks of up to 50 users

Main responsibilities:

First line support issues for windows desktop users
Dealing with customer issues via telephone and email
Build and configuration of desktops and laptops
Dealing with office 365 and Azure managed services on behalf of clients
Configuration and pre–installation setup of various hardware
Carry out pre-installation surveys, upgrades and new system installations
Onsite (Covid safe environment) installation of new equipment and troubleshooting of client issues

Where you’ll work

Orient House
Newton Street
Hyde
SK14 4RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell

Requirements

Essential qualifications

GCSE or equivalent in:

any 3 aubjects (grade 4+ (A*-C))
English (grade 3+ (D or above))
Maths (grade 3+ (D or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Non judgemental

About this company

The company offer IT Support Services and specialise in installing new hardware or software to ensure their customers are getting the best out of what you already have in place. They pride themselves on providing a first class personal service for their customers by listening to what they need and creating bespoke solutions that help them get the most from their business IT infrastructure, hardware and software.

After this apprenticeship

For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment
Potential salary increases would be connected with this growth on completion of the apprenticeship
The company’s previous apprentices now occupy more senior positions in the organisation

Benefits:

Flexible working hours
Smart-casual dress code
After-work social events
Team building days
Annual paid for staff events inc Christmas party

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC1000315954.

Apply now

Closes in 15 days (Friday 9 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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