Apprentice Business Administrator

Summary

An opportunity to qualify as a Business Administrator, with a well established Facilities Management Company.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Based on the National Minimum Wage from 1st April 2025, whilst training

Training course

Business administrator (level 3)

Hours

37.5 Hours per week. Mon-Fri with one day per week at College, shifts TBC.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Main duties will include:

· Using multiple software tools to effectively organise work.

.Raising and allocating tasks as well as organising logistics to support each task

· Answering phone calls in a timely manner whilst demonstrating great customer service

· Scheduling our team of engineers for both pre-planned maintenance and reactive call outs and responding promptly to numerous changes within their work schedules

· Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers and clients

· Supporting a busy team and working effectively under pressure

· Organising and taking part in team meetings on a regular basis

· Procure required materials from suppliers and ensure they are available to engineers

· Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls

· Providing support to oversee all maintenance contracts to ensure works are completed in the timely manner, within set deadlines

· Liaising with colleagues and maintaining strong working relationships with the team as well as our clients

Where you’ll work

Unit 6
Ironside Way
Hingham
NR9 4LF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

the Apprentice must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

More training information

Apprenticeship Type:

Standard

Apprenticeship Course Business Administrator

Advanced (Level 3)

Training to be provided For the full apprenticeship, learners will complete:

• Level 3 Business Administrator Apprenticeship Standard.

• Level 2 Functional Skills in English.

• Level 2 Functional Skills in Maths. Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA)

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working

Other requirements

The role is office based with a large amount of time using a computer. 20 days holiday per annum The candidate will need access to transport/public transport to travel to the office each day.

About this company

Gleniston Facilities Management Ltd is a small company which offers repairs, maintenance, and installations on electrical, mechanical and combustion systems. We work throughout Norfolk with various organisations including schools and colleges, research and medical centres, care and housing facilities, and entertainment buildings. Gleniston also have strong connections with local, specialist subcontractors who support us in areas such as fire and security.

http://www.glenistonfacilities.co.uk (opens in new tab)

After this apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship

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