Reception/Admin Apprentice
Adka Independence
HULL (HU9 3DW)
Closes in 10 days (Monday 5 May 2025 at 11:59pm)
Posted on 15 April 2025
Contents
Summary
You will be responsible for the admin and customer service for the company. The role will develop throughout the apprenticeship; therefore, you will be involved in more advanced duties.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9am - 5pm
35 hours a week
- Start date
-
Tuesday 6 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Dealing with incoming and outgoing calls
- Posting mail
- Updating client files
- Updating staff files
- Setting up paperwork for meetings
- Taking minutes in meetings
- Logging staff sickness
- Keeping all office paperwork up to date
- Achieving files
- Responding to emails
- Setting up new staff/client files
- Dealing with visitors at the office
Where you’ll work
426 HOLDERNESS ROAD
HULL
HU9 3DW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HULL BUSINESS TRAINING CENTRE LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Apprenticeship in Business Administration consisting of:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the apprenticeship. There will also be an end point assessment.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Through our time of working with service users with a learning difficultly, we are passionate about what we wish to achieve through Adka Independence. The ethos behind our vision is based on what we have witnessed through our work with this group of adults. People are now gaining access to direct payments and individualised budgets which allows them to be in control of their lives, with support from people who they wish to support them. Any excess revenue will be reinvested in developing new services to reinforce our vision. It is our priority to continually improve individual’s lifestyles and empower adults to choose to live independently in a environment of their own. The benefits of this include improved privacy, varied choice of personal food intake and own personal choice of support staff. These decisions can be based on one person, or more than one person living together. These aims can be difficult to achieve in a traditional residential home setting.
After this apprenticeship
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Ask a question
The contact for this apprenticeship is:
HULL BUSINESS TRAINING CENTRE LIMITED
Mackauly Coates
mackauly@hbtc.co.uk
01482 211714
The reference code for this apprenticeship is VAC1000315799.
Apply now
Closes in 10 days (Monday 5 May 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.