Patient Advisor Apprentice

Summary

An exciting new opportunity has arisen to work at Penketh Health Centre as a Patient Advisor Apprentice. In this role you will ensure an effective and efficient reception service and complete administrative duties, whilst attending College on day release.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

To be completed between 8am and 6.30pm, Monday to Friday

37 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide a high quality reception service to patients and other visitors to the practice. In this role you must be able to recognise that most of the people that attend the setting are unwell and as such must be handled sympathetically, whilst understanding the need to be receptive to a patient's situation
Receive, assist and direct patients to access the appropriate service or healthcare professional
Remain courteous, efficient and effective at all times
Adapt and respond to patients needs
Liase between patients, Doctors and members of the Primary Care Team
Assist with delivery of contracts and meeting targets
Act with compassion and understanding, remaining professional and pleasant at all times.
Uphold a customer focused approach
Deal with general enquiries
Make new and follow up appointments
Action repeat prescription requests and ensure hey are ready for collection
Advise patients of charges for private work and take payment
Enter patient information on to computer records accurately
Scan and file correspondence
Retireve and file records as required
Ensure confidentiality is followed at all times and patient information treated with respect
Follow data protection, security and information governance policies strictly
Answer telephones in a polite and professional manner

Where you’ll work

HONITON WAY
PENKETH
WARRINGTON
CHESHIRE
WA5 2EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Fortnightly attendance at Riverside College, Widnes

Requirements

Essential qualifications

GCSE in:

4 GCSE’s including Maths and English (grade Grade A*-C (9-4) essential)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Initiative
Positive outlook
Punctual
Good attendance record
Able to use sound judgement
Common sense approach
Work as part of a team
Adaptable / flexible
Hardworking
Reliable and trustworthy
Enthusiastic with energy
Pleasant and approachable
Professional image

Other requirements

We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.

About this company

Penketh Health Centre is here to take care of service users and make sure they feel comfortable. It is made up of a team including skilled doctors and friendly staff who all work together to support service users to stay healthy.

After this apprenticeship

There may be opportunities internally where the Apprentice can apply

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

0151 257 2800

The reference code for this apprenticeship is VAC1000315791.

Apply now

Closes in 8 days (Monday 5 May 2025 at 11:59pm)

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