Apprentice Customer Engagement Advisor
CURRENCIES 4 YOU LTD
Unit 3 - 5 Sandpitt Road (DA1 5BU)
Closes on Monday 2 June 2025
Posted on 17 April 2025
Contents
Summary
As part of our team, you will have responsibility for the needs of individual private and corporate clients. You will assist in growing the business through lead generation and identifying new clients. The role includes dealing with customer needs over the phone, advising customers and helping with customer issues and provide after care.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday (no weekends).
9.00am - 5.30pm.
2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid.
Training time allocated 1.5 hours daily.
37 hours 30 minutes a week
- Start date
-
Tuesday 3 June 2025
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
An exciting job working with the money markets. Have fun whilst working hard to support a successful business. You’ll have responsibility for contacting clients to offer services and maintain excellent customer relations. You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.
Responsibilities to include:
- Call potential customers and keep the database up to date.
- Gain a full understanding of services to enable you to discuss with potential new clients
- Gain an understanding of international currency markets
- Provide excellent customer service via e-mail, telephone, and internal messaging systems
- Day to day use of Microsoft Office- Outlook, Word, and Excel
Identify and manage customer expectations - Deal with customer needs over the phone
- Provide customers with advice, guidance and support
- Helping with customer issues and provide after care
- Data Analysis and financial evaluation
- Contribute to daily briefings
- Working closely with other departments to ensure everything is managed accurately and efficiently
Where you’ll work
Currencies 4 You
Dexter Print Building
Unit 3 - 5 Sandpitt Road
DA1 5BU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KENT COUNTY COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 qualification
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
- Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4)
GCSE in:
- English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Punctual
- Enthusiastic
- Driven and determind
Other requirements
Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Train service to Dartford thereafter a 10-15 minutes’ walk to the office. Bus links nearby
About this company
Currencies 4 You are an international company in the foreign exchange markets. Their office locations include the UK, Spain, and Portugal and plans to develop offices in Dubai and Canada. The world is really your oyster here. The company prides themselves on providing excellent customer service and with professional expertise. You have the opportunity of a great career here with long term prospects and even a possibility of working abroad.
After this apprenticeship
- Potential for full time employment for the right candidate
There are opportunities to progress from a Level 2 to a Level 3 qualification - Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment - Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Ask a question
The contact for this apprenticeship is:
KENT COUNTY COUNCIL
Kent Training and Apprenticeships Business Support Team
KT&A@kent.gov.uk
0800 731 4297
The reference code for this apprenticeship is VAC1000315781.
Apply now
Closes on Monday 2 June 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.