Apprentice Aftersales Advisor
Stoneacre Motor Group
Gateshead (NE16 3BL)
Closes on Thursday 31 July 2025
Posted on 14 April 2025
Contents
Summary
This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.30pm.
40 hours a week
- Start date
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Friday 1 August 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Responsibilities include but are not limited to:
- Advise customers about the necessary service / parts for routine maintenance/repairs
- Answer telephone queries and respond to customers’ needs
- Collect data from customers to facilitate and qualify the customer service or repair requirements
- Prepare repair order documents, including pricing up the parts required
- Deal with queries and complaints in a professional manner
- Demonstrate consistent good customer service
Where you’ll work
Stoneacre Gateshead Metrocentre
Riverside Way
Swalwell
Gateshead
NE16 3BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DECIDEBLOOM LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
An apprenticeship includes regular training with our training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
- English Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.
After this apprenticeship
- This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
- Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
- Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Ask a question
The contact for this apprenticeship is:
Stoneacre Motor Group
Rachel Harrison
Rachel.harrison@stoneacreacademy.co.uk
01405744201
The reference code for this apprenticeship is VAC1000315660.
Apply now
Closes on Thursday 31 July 2025
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