Patient Services Administrator Apprentice
RIVERSIDE MEDICAL PRACTICE THE PRACTICE MANAGER
SHREWSBURY (SY1 1QJ)
Closes in 13 days (Monday 12 May 2025 at 11:59pm)
Posted on 14 April 2025
Contents
Summary
Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner. Provide general assistance to the practice team and project a positive, professional, and friendly image to patients and other visitors, either in person or via the telephone.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Shift pattern TBA.
37 hours a week
- Start date
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Monday 26 May 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The duties and responsibilities to be undertaken by the practice front office team members may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Practice Management Team and Team Leader, dependent on current and evolving Practice workload and staffing levels:
- Provide efficient reception service to patients and visitors
- Register new patients promptly and explain practice procedures
- Handle phone calls, transfer messages accurately, and maintain call records
- Process general inquiries, appointments, and patient address updates
- Triage and manage urgent patient consultations as per policy
- Record and handle home visit requests; refer urgent cases to clinicians
- Process repeat prescriptions and private service payments per protocol
- Ensure accurate receipt, filing, and summarisation of new patient records
- Maintain and organize patient notes, correspondence, and clinical samples
- Manage sharps, clinical waste, and reception area tidiness
- Monitor noticeboards, leaflet dispensers, and maintain premises readiness
- Open/close premises securely, ensuring preparation for patient services
- Restock supplies and handle mail efficiently
Attend staff meetings, training, and complete additional tasks as required
Where you’ll work
RIVERSIDE MEDICAL PRACTICE
BARKER STREET
SHREWSBURY
SY1 1QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SBC TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
More training information
- Level 3 Business Administrator Apprenticeship Standard, including Functional Skills in English and maths if required
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Non judgemental
- Confidentiality
- Professionalism
About this company
Riverside Medical Practice is a Shrewsbury town center-based practice offering family health services to any person living within the practice area. Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.
After this apprenticeship
- Full-time role for the right candidate
Ask a question
The contact for this apprenticeship is:
SBC TRAINING LIMITED
Colin Preece
colin.preece@sbc-training.co.uk
07940086209
The reference code for this apprenticeship is VAC1000315641.
Apply now
Closes in 13 days (Monday 12 May 2025 at 11:59pm)
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