Apprentice Customer Service Assistant

GLAZERITE WINDOWS LIMITED

Bolton (BL6 5HY)

Closes on Monday 14 July 2025

Posted on 15 April 2025

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Contents

Summary

Glazerite Windows Ltd in Bolton are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday - 9:00am - 17:00pm / 30 minutes lunch.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Greet and welcome visitors on arrival
• Direct visitors to the appropriate person and office
• Answer and forward incoming telephone calls
• Prepare outgoing mail for distribution, including TNT’s
• Scanning of documents and attaching to jobs/systems as required
• Cleaning, organising and maintaining the reception area
• Providing customer support and assisting with general enquiries
• Provide customers with delivery information/ETA’s
• Restocking and redistributing marketing materials
• Assisting with general office/admin duties

Where you’ll work

Unit 7, Lodge Bank
Crown Lane, Horwich
Bolton
BL6 5HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH LANCS. TRAINING GROUP CIC

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner 
  • Functional Skills 
  • Work-based learning 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working

About this company

Glazerite UK Group Ltd. is a leading trade supplier of VEKA & Halo Windows, Doors & Conservatories to the fenestration industry who have gone from strength to strength in the 21 years’ we have been open for business. We manufacture one of the widest product portfolios in the industry with an excellent support package for all of our installers. Across our sites in Wellingborough, Peterborough, Bolton & Bristol we currently employ in the region of 275 people. We are presently going through an exciting period of change which will enable the Company to move forward into its next generation, building on the Company’s existing values and commitment to continually improve our processes, provide consistent quality and outstanding service in all aspects of our work.

After this apprenticeship

Progression onto full-time employment.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC1000315601.

Apply now

Closes on Monday 14 July 2025

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