Business Administration Apprenticeship

Summary

We are seeking a highly motivated and personable Sales & Lettings Negotiator to join our team. As a Negotiator, you will play a key role in the sales and lettings process, ensuring a positive experience for all clients.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.55 an hour

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.30am - 5.30pm (there may be the occasional Saturdays required)

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

Greeting applicants and providing a welcoming first impression
Booking, confirming, and conducting property viewings
Providing feedback to vendors/landlords in a timely and professional manner
Advising applicants and vendors/landlords on local market trends and property values
Meeting and exceeding weekly personal and company targets
Delivering excellent customer service to all clients
Building and maintaining strong rapport with clients to foster long-term relationships
Managing diaries and scheduling appointments effectively
Arranging property valuations and coordinating with relevant parties
Updating property particulars and ensuring all listings are accurate and up-to-date
Demonstrating good time management skills to prioritise tasks and meet deadlines
Maintaining a confident and professional telephone manner
Working efficiently in a fast-paced and busy environment

Where you’ll work

25 OSBORNE ROAD
NEWCASTLE UPON TYNE
NE2 2AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training:

Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

Record and document production
Decision making
Interpersonal skills
Communication
Quality
IT skills
Planning and organisation
Project management
Relevant regulation
Policies
External environmental factors
Training 2 days a month via Zoom
In-house training and mentoring support

Estate Agents online course (CePap) will be 15 modules to complete, as below;

Handling Tenants enquiries
Handling buyer’s enquiries
Handling Landlord enquiries
Negotiator sales
Sales skills
Customer Service
Compliance
Letting Legislation
Estate Agency Legislation
Property Law
Negotiating a Let
Negotiating in Estate Agency
Anti - Money Laundering

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Creative
Initiative

Other requirements

Employer suggested entry requirement - Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English

About this company

Company Overview: We are a reputable estate agency based in Jesmond, Newcastle upon Tyne, dedicated to providing exceptional property services to clients in the local area. We specialise in sales, lettings, and property management, striving to offer a seamless and personalised experience to both property owners and tenants. We are a growing business and will have opportunities for career development and advancement within the company. We provide comprehensive training in a collaborative and supportive team environment.

https://www.greethamgilbert.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon completion of the apprenticeship

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