Digital Support Technician (Level 3) Apprentice

Summary

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software and digital communications. These will include collaborative technologies, and digital information systems.

Wage

£15,000 a year

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Training course

Digital support technician (level 3)

Hours

Monday - Friday, 8:00am - 5:00pm.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation
Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
Operate digital information systems, for example: Management, Finance Human Resources, Bespoke departmental or organisational systems or databases
Communicate effectively through a variety of different channels using terminology appropriate to the audience
Use digital resources to extend own knowledge and skills relevant to their role
Risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
Maintain system security in line with organisational policies

Where you’ll work

Century House
Roman Road
Blackburn
Lancashire
BB1 2LD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Training is currently expected to be in the workplace, but could be subject to change.

Requirements

Essential qualifications

GCSE in:

Maths, English & IT based (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

About this company

Vital Energi is undergoing significant growth to meet the increasing demand for energy-saving and low-carbon energy projects. We are an energy solutions provider who design, build, operate and maintain low carbon energy projects. We support hospitals, universities, residential developments, towns and cities, as well as industrial and commercial clients to decarbonise their buildings.

Company benefits

Free on-site gym Company health scheme (on completion of probation period)

After this apprenticeship

We encourage and support all of our apprentices to qualify up to Degree L6 where appropriate and required.

Ask a question

The contact for this apprenticeship is:

VITAL ENERGI UTILITIES LIMITED

Dave Archer

earlycareers@vitalenergi.co.uk

The reference code for this apprenticeship is VAC1000315543.

Apply now

Closes on Saturday 31 May 2025

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