Apprentice Business Support Officer

Summary

Your role would be to provide administrative support for all aspects of business services, including general day to day tasks, reception, Human Resources, Finance, Health and Safety and events co-ordination. This is a great opportunity to gain a level 3 qualification and valuable experience.

Wage

£17,544 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday, Term time only (38 - 40 weeks per year) Shifts to be confirmed.

37 hours a week

Start date

Thursday 15 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Relationships and Communication:

Reception duties including meeting and greeting visitors, dealing with telephone queries, recording and forwarding of messages
Booking in and out of pupils who arrive late or leave school early through the Inventry system
Booking in and out of visitors to the school and confirming their identity using the Inventry system
Promotion of a professional and courteous service which is consistent with the Trust’s ethos
Liaise with other office staff

Administration:

Ensure administrative support in relation to day-to-day processes such as incoming and outgoing post, filing, archiving, binding and other general clerical and administrative duties is conducted in a timely manner
Provide a responsive and effective service for the school
Maintain manual and computerised records using Management Information Systems as required
Conduct documentation creation, editing, formatting and presentation using Microsoft Office and the Star and school templates
Ensure student information is up to date on BROMCOM
Utilise administrative equipment such as the franking machine, photocopier and laminator as required

Facilities and Estate Management:

Be aware of and comply with policies and procedures relating to health and safety, security and reporting all concerns in accordance with school procedures
Support the safe environment for the stakeholders of the school to provide a secure environment consistent with the ethos of the school and its safeguarding commitments
Note all works requests into the Site Supervisor Works Request
Book and inform Site Supervisor of new works requests on a regular basis

Reprographics:

Process reprographic requests in line with school policy.Operate the reprographic printing machines
Ensure that there are sufficient resources to conduct the reprographics function within the school

Other Responsibilities:

Promote the Trust’s vision of ‘nurturing today’s young people, inspiring tomorrow’s leaders
Champion the Trust’s values of ‘Service’, ‘Teamwork’, ‘Ambition’ and ‘Respect’
Contribute to the wider life of the Trust and the Star community.
Carry out any such duties as may be reasonably required by the Principal

Records Management:

All staff who create, receive, and use records in the course of their job are responsible for ensuring that records are managed appropriately. It is therefore likely that this post-holder will have responsibility for record-keeping as part of the role
Employees are required to be conversant with the Trust’s policies and procedures on records management

Where you’ll work

Fearns Moss
Bacup
OL13 0TG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
20% off the job training
Tutor support via online platform

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Patience

About this company

We focus on helping pupils to discover and develop their own unique talents and are committed to securing sustained improvements in all areas of the Academy’s provision, with a clear focus on raising expectations and standards. With our dedicated team of staff and governors, supportive parents and well-behaved pupils, we have all of the ingredients required to go from strength to strength and are working hard to deliver our mission of educational excellence, character development and service to communities.

https://staracademies.org/our-schools/star-schools/the-valley-leadership-academy/ (opens in new tab)

After this apprenticeship

Permanent position considered on completion of the apprenticeship
Level 4 School Business Professional qualification available with LMP Education

Ask a question

The contact for this apprenticeship is: