Business Support Apprentice

Summary

Dynamic Technologies Europe Ltd ("DTE") is currently seeking a Business Support Apprentice to assist with the accurate and timely processing of data across multiple systems working collectively as a team to provide a high level of service as an internal stakeholder to our business segments.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday: Shift patterns to be discussed at interview.

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We value diversity and welcome applicants of all genders and backgrounds to join our team.

This role would be suitable for someone who is wanting to start their career, potentially in the IT Sector. The Sales Support Team is fairly new within the business, and we envisage it to grow rapidly, allowing for a clear direct progression path within the business. (Please note this is a Business Admin Level 3 Apprenticeship).

Key Responsibilities Include (but are not limited to):

Assist with ensuring all open sales orders are accurate and up to date, liaising with Account Managers where required
Assist with ensuring ETAs in the system and accuracy based on supplier reports and online portals
Initial RMA queries, Liaising with customers and our Logistics Department
Assist the team in keeping CRMs up to date with the required information for technical teams
Liaise with Logistics or Suppliers on Customer Delivery issues to resolve
Automated Purchasing and Manual Purchasing for all segments including servicing materials
Sourcing Product Alternatives
Liaise with Customers for any Ad Hoc Web queries through the website ticketing portal
Other Ad Hoc Sales Support Duties

Candidate Preferences:

Strong communication skills, both written and verbal
Experience using Microsoft Applications such as Outlook and Excel
Ability to work in an office-based environment promoting teamwork and positivity
Interest in IT and Computers would be preferred
A driving Licence would be preferable

Benefits Include:

Potential Company Bonus and Inclusion into Employee Ownership Trust scheme after 1 year of employment
25 days annual leave plus UK bank holidays
Access to Reward Gateway - discounts at hundreds of retailers as well as physical, mental and financial wellbeing resources)
Company pension (3% employer contribution - after a successful probation period)
Life assurance (2x gross salary - after a successful probation period)
Medicash Private Healthcare scheme (after successful probation period)
Hybrid working and flexible working policies

Where you’ll work

Dynamic Technologies Europe Ltd, Unit 3, Integra Thornton Chase
Milton Keynes
MK14 6FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin Level 3.

Training with Milton Keynes College.

Ongoing training, support and development with the employer.

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 4)
Any 3 (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills

About this company

Dynamic Technologies Europe Ltd (“DTE”) is an international infrastructure & technology services provider, offering IT hardware, data, electrical, hardware installation, and Wi-Fi design & troubleshooting services utilising 3D CAD to clients across the globe. Since its inception in 1999, DTE has been providing hardware to large, well-known businesses such as the London Stock Exchange, Dell Corporation, Amazon, Inc. and Volkswagen Financial Services. From locations in the UK, Europe, and the USA, our specialised offerings are tailored for the modern demands of businesses.

After this apprenticeship

A permanent position may be on offer upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000315406.

Apply now

Closes in 8 days (Friday 2 May 2025)

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