Sales/ Customer Service Administrator Apprenticeship

Summary

We are offering a Sales/Customer service Administrator role. You will be trained to support our client’s sales team and this will be a full time employed job at the end of the apprenticeship. You should apply if you are interested in customer service and administration, this will be excellent training.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Customer service specialist (level 3)

Hours

Monday to Friday, 08.00 to 16.00 and 09.00 to 17.00, dependent on office requirements.

37 hours 30 minutes a week

Start date

Monday 5 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide administrative support to the sales team
Process sales orders, quotes, and invoices accurately and in a timely manner
Maintain and update customer records and CRM systems
Coordinate with other departments (e.g. logistics, finance, marketing) to ensure customer satisfaction
Respond to customer enquiries via phone, email, or in person
Assist in the preparation and follow-up of sales proposals
Liaise with the warehouse regarding stock availability
Support the onboarding of new customers and manage after-sales support

Where you’ll work

Craven House Craven Road
Broadheath
Altrincham
Cheshire
WA14 5HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

You will be training on the job as you learn the role with your manager
Also off the job training minimum 6 hours per week, this can be done at work, working on assignments, research, other departments within the company
Monthly online workshop which you have attended one day per month, with your tutor

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Do you like working in a fast paced environment? Are you accurate and double check your work to make sure its right? Do you like talking to people and building relationships? Do you like problem solving to help customers? Do you like working towards team targets? This job will be dealing with customers on the phone and accurately taking orders and processing them, is this what you can see yourself doing?

About this company

SEBDEN, founded as a privately owned independent in the 1990’s, has grown successfully both organically and through strategic acquisitions, with an ongoing investment programme resulting in a continuous improvement in production, efficiency and competitiveness. SEBDEN are now the largest privately owned mill-independent steel processors and stockholders of the mill and reversing mill plate products in the UK & Ireland with annual sales across the market of over £275m with supplies sourced from mills world wide. SEBDEN have a combined processing capacity in excess of 50,000 tonnes per month and sell over 300,000 tonnes of steel a year from seven strategically placed locations nationwide, carrying up to 60,000 tonnes of stock, providing the full range of services with guaranteed deliveries and offering ‘local knowledge and a friendly service’.

https://www.sebden.com/ (opens in new tab)

Company benefits

• 25 days plus bank holidays • Free Parking • Canteen • Pension • An opportunity of a full-time opportunity once the apprenticeship finishes. • Opportunity to grow within a dynamic and supportive team. • Training and development programs.

After this apprenticeship

Full time employment with a fanstastic company
Excellent skills and knowledge in your employers sector
Opportunitry for career growth
Sales / Customer Service Administrator
Can progress into senior sales, Team Leader of the sales admin team, Sales Office Manager

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Angela Gordon

angela.gordon@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000315397.

Apply now

Closes in 5 days (Wednesday 30 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents