Business Administration Apprentice

Summary

We are looking for an organised and motivated Business Administration Apprentice to join our Quality team. The successful candidate will play a key role in helping us maintain the highest standards of quality and process improvement across our operations.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - to Thursday 8am - 4:30 pm, Friday - 8am - 1:30pm

37 hours 30 minutes a week

Start date

Monday 5 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The main duties will involve:

Providing administrative support to the quality department
Working on the shop floor, picking parts and checking and inspecting parts to assess the quality.
Working with production to ensure quality parts are produced
Having a systematic approach to problem solving
Dealing with customer concerns and solutions
Communicate regularly with stakeholders using various methods of communication
Have an involvement in accounts, including cost recoveries
Chase suppliers or customers to queries debit notes
Writing content for the monthly company newsletters

Using Microsoft packages including Word, Excel and PowerPoint to:

Data input
Deliver presentations
Maintain and update quality records, databases, and registers
Complete quality assurance audits
Prepare and distribute quality-related documents, reports, and communications to relevant teams

Where you’ll work

Thorns Road
Brierley Hill
West Midlands
DY5 2LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 2.

The successful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, the apprentice will be expected to complete at least 6 hours 'off the job' time per week and attend an online lesson once day per month.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills

About this company

At WHS Plastics, we manufacture the highest quality plastic injection moulded, painted and assembled products. Using state of the art injection moulding machines and modern technologies, we have the skills and experience to support our global customer base from concept to delivery.

After this apprenticeship

There is potentially a permanent position available for the successful candidate, on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000315375.

Apply now

Closes in 11 days (Friday 2 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents