Reception/Administration Apprentice

Summary

An opportunity has arisen at our Retford office to work within our busy Administration Team as a Receptionist/Administration Apprentice. The right candidate will be working front of house at our Head Office, providing a full reception service and administrative support to the company.

Wage

£15,500 a year

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Salaries are reviewed annually every April and will be increased in line with your academic and work progression.

Training course

Business administrator (level 3)

Hours

Office hours are either 8:00am to 4:00pm or 8:30am to 4:30pm Monday to Friday (37.5 hours per week).

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key responsibilities include, but are not limited to:

Administration: Providing support and assistance to the Admin Team to ensure the smooth running of the Administration function.
Reception: Providing a reception/front of house services including; answering and directing phone calls and emails; dealing with post and deliveries; organising couriers, meeting and greeting visitors, setting up meetings and organising lunches/refreshments, travel bookings, car hire requests
Procurement: be able to enter orders, batch purchase invoices and match/enter delivery notes, process supplier statements onto the job costing system (full training will be given)
Manage employee time and absence data: collating and entering timesheet and absence data for all staff, including entering expenses, holiday requests, sickness recording and banked time.
Office Supplies: Maintaining stationery and PPE supplies, replenishing stock as and when required through the online ordering portal
Reports: Produce reports and data on request from the Job Costing system to enable the engineers and management team to analyse data, jobs and trends
Ad Hoc Requests: Providing ad hoc administration requests and tasks as and when required in a timely manner, including printing, producing reports, entering data, scanning, filing and archiving

Where you’ll work

RANDALL PARK WAY
RETFORD
DN22 7WF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DN COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On the level 3 Business Administration Apprenticeship, you will attend college once per week on a day release basis for a period of 18 months.

We have currently identified DN Colleges DN1 2RF as a provider, but this can be adjusted at a location convenient to you.

More training information

You will be given on the job training for the key software packages you will need to use, which are Eque2 Construct Job Costing and Sage Line 50 accounts software.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Full driving licence preferred

Other requirements

This role is office-based.

About this company

Fairfields provide industrial automation and control solutions across various sectors using electrical, electronic and programmable systems. We’re continuously looking into new technologies and trends. We are already working with IoT devices, cyber-security solutions, augmented reality and advanced software design. In this role you will be supporting the Administration Team and Engineers in the smooth running of the non-engineering functions of the business, providing a reception service, ordering goods through the procurement process and processing timesheet and absence data. Full training will be provided. This is an office-based position. We are located in Retford DN22 7WF (North Nottinghamshire). you will be expected to attend the office for the duration of your apprenticeship. Therefore, we ask that you live no further than 1 hour from our Head Office.

http://www.fairfields.co.uk/fcs (opens in new tab)

Company benefits

We offer a company pension (5% employer contribution), cycle to work scheme, electric vehicle scheme, company bonus. Upon completion of your apprenticeship, you will join the private medical insurance scheme and group life insurance plan.

After this apprenticeship

Business Administrator or Accounts Administrator.

Ask a question

The contact for this apprenticeship is:

FAIRFIELD CONTROL SYSTEMS LIMITED

Katherine Finn

hr@fairfields.co.uk

01623835350

The reference code for this apprenticeship is VAC1000315320.

Apply now

Closes in 5 days (Sunday 27 April 2025 at 11:59pm)

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