Customer Service Practitioner Level 2 Apprenticeship

Learn Play Nexus

Swindon (SN6 6HQ)

Closes in 12 days (Wednesday 7 May 2025 at 11:59pm)

Posted on 11 April 2025

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Summary

The opportunity to work with a small friendly team to learn all aspects of Customer Service whilst gaining a apprenticeship. You should apply if you have a passion for good customer service and want to make a difference.

Wage

£12,170.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The hours are pro rata so you will only be paid for 31.20 hrs which is a pay of £239.08 per week and an annual salary of £12432.16

Training course
Customer service practitioner (level 2)
Hours
Shifts to be confirmed between the hours of 9.00am to 3.30pm 20 mins for lunch as per statutory guidelines.

31 hours 12 minutes a week

Start date

Monday 19 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day will be varied and one minute you could be working in the warehouse and the next talking to a customer from overseas about an order

General role will include:

  • Packing,
  • Making bikes
  • Phoning customers
  • Customer service
  • Dealing with accounts
  • Entering data on a crm system
  • Sending parcels

Where you’ll work

Chelworth Industrial Estate
Cricklade
Swindon
SN6 6HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEW COLLEGE SWINDON

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

You will train by learning on the job with:

  • Four days a week in the workplace 
  • One day a week at College

More training information

  • The training course consists of modules where you will be able to demonstrate the knowledge, skils and behaviors need to meet the Customer Serivice Practitioner Level 2 Standard 
  • You will also be expected to complete 6 hrs per week of Off the Job training to be able to complete assignments and record your learning tasks on our in house student software 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

Do you have your own transport as you need to work at Chelworth Industrial Estate based outside Cricklade

About this company

We believe in learning through play, and in partnership with educational consultants design and supply unique and innovative educational resources. We design and produce unique products in partnership with educational consultants. As an example, the images show us working with Dr Angela Webb to develop the numeracy resource ‘Pegs to Count Up’.

https://learnplaynexus.com (opens in new tab)

After this apprenticeship

  • May be offered a permanent role

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

Louise Crossley

Louise.Crossley@newcollege.ac.uk

07355677023

The reference code for this apprenticeship is VAC1000315304.

Apply now

Closes in 12 days (Wednesday 7 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.