Yard Apprentice

Summary

Award-winning builder merchant, Elliott Brothers is seeking a Customer Service apprentice to join their busy Lymington branch. You'll be a team player, have a 'can-do' attitude and provide high levels of service face-to-face, on the phone and via email. You'll help customers choose products & services, provide quotes and learn stock control.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

• Annual profit share scheme

Training course

Customer service practitioner (level 2)

Hours

8am - 5pm Monday to Friday

40 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Learning about the products and services that we offer to their customers
Communicating with customers both face to face and via the phone
Provide accurate pricing and quotations to customers on a range of products
Assisting with invoicing and other administrative tasks
Supporting accurate stock control
Serving customers in the yard, both manually and with a forklift
Loading/unloading lorries
Receiving and storing products from suppliers and dealing with associated paperwork
Housekeeping in the yard
Supporting the branch in adhering to Health & Safety regulations

Where you’ll work

Ampress Park
Ricardo Way
Lymington
SO41 8JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HTP APPRENTICESHIP COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.

Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship.

More training information

Your apprenticeship will be delivered in the workplace where you will be given time to complete all of your training.

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade 4-9 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We have been named “Employer of the Year 2024” at the Solent 250 Business Awards so we’re clearly doing something right! We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder! Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty. Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren’t just words on a wall, they’re the way we show up, every day.

https://elliotts.uk/ (opens in new tab)

Company benefits

• 24/7 wellbeing support • Enhanced Maternity and Paternity pay • Unlimited training • Staff discounts • Christmas Hamper • Monthly Pizza on us • Company pension

After this apprenticeship

Upon successful completion of the apprenticeship, there may be the opportunity of a permanent role.

Ask a question

The contact for this apprenticeship is:

HTP APPRENTICESHIP COLLEGE LTD

Simon Attrill

simon.attrill@htp.ac.uk

The reference code for this apprenticeship is VAC1000315303.

Apply now

Closes in 8 days (Wednesday 30 April 2025 at 11:59pm)

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