Smart Metre Analysis Apprentice

Summary

We are looking for a proactive and detail-oriented Smart Meter Analyst to join our team. This role is vital to the smooth operation and accuracy of our smart metering systems.

Wage

£23,000 a year

Check minimum wage rates (opens in new tab)

Salary range £23-£26,000 Private Healthcare included Regular salary reviews

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Saturday 17 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You’ll be responsible for managing installations, resolving faults, and ensuring data accuracy, all while delivering excellent service to our customers and working closely with our third-party engineering partners.

Key Responsibilities:

Outbound Calls: Proactively contact customers to schedule smart meter installations
Data Validation: Ensure the integrity and accuracy of smart meter data
Smart Metering Operations: Use our CRM system to manage, triage, and maintain smart meters
3rd Party Coordination: Liaise with our external engineering partners to coordinate and oversee successful meter installations
Fault & Emergency Handling: Identify, triage, and resolve smart meter faults and emergencies
Problem Solving: Investigate meter issues, identify root causes, and implement solutions
Administrative Tasks: Perform general administrative duties to support metering operations
Cross-Department Collaboration: Work closely with internal teams such as Customer Service to resolve customer issues quickly and efficiently

Skills & Qualifications:

Experience: Prior experience in administration, customer service, or a similar role is preferred but not essential
Analytical Ability: Strong numerical and analytical skills with a knack for spotting inconsistencies
Attention to Detail: High level of accuracy in handling data and documentation
Time Management: Ability to prioritise and manage multiple tasks efficiently
Technical Proficiency: Comfortable using office software such as Excel
Communication: Professional, confident, and clear communicator - both written and verbal

Where you’ll work

Gable House
239 Regents Park Rd
N3 3LF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This role is supported by a Business Administration Level 3 apprenticeship standard qualification including Functional Skills in maths and English (if required), delivered by the apprenticeship college
This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard
Ongoing skills coach support will also be provided

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

TruEnergy is an Ofgem licensed energy supplier offering bespoke contracts for businesses and is the supplier of choice for utility splitting companies.

https://www.truenergy.co.uk/ (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship you will have an opportunity to continue in the organisations as a permanent member of staff

Ask a question

The contact for this apprenticeship is:

THE APPRENTICESHIP COLLEGE LTD

Rochelle Wallace

rochelle.wallace@theapprenticeshipcollege.co.uk

The reference code for this apprenticeship is VAC1000315299.

Apply now

Closes in 23 days (Wednesday 14 May 2025 at 11:59pm)

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