Apprentice Customer Experience Quality Assurance (CXQA)

Summary

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on skills in tech and engineering.

Wage

£22,900 a year

Check minimum wage rates (opens in new tab)

Training course

Software tester (level 4)

Hours

Monday - Friday, 9.00am - 5.00pm, Hybrid working.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your role will focus on improving how Gamma’s products work, from when customers first find the product, to supporting after purchasing. To do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible
The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced Junior CXQA role. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role

Key responsibilities:

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:

Check the experience of the customer is meeting specific requirements
Perform tests in the product building, release, and engineering
Check the quality of processes for the customer from start-to-finish
Work with Gamma’s suppliers to maintain the quality of products

Where you’ll work

11 Northampton Road
Manchester
M40 5BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Software tester (level 4)

Equal to higher national certificate (HNC)

Course contents

apply static test techniques
apply Black Box test techniques such as Equivalence Partitioning, Boundary Value Analysis, Decision Table Testing and State Transition Testing
analyse test objectives and requirements/test basis to define test scope and coverage criteria
use tools to automate, manage or support any test activity
Apply a regression strategy including selection of tests, maintenance of regression suites and identifying tests suitable for automation
use defect tracking tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative)
apply the range of different software test types within the broad categories of Functional, Non-Functional (Security, Performance & Usability), and White Box/Structural Testing
apply and support testing at different Test Levels appropriate to the Software Development Lifecycle (such as Unit Testing, Component Integration Testing, System Testing, System Integration Testing and User Acceptance Testing), taking into account the fundamentals of testing
conform to specific industry standards where appropriate (such as GDPR, health informatics, safety critical, etc.) related to software testing
maintain up to date knowledge of technological developments in the field of Software Testing
record and interpret test progress and results, communicating test status to the relevant stakeholders
Design and follow tests to achieve coverage criteria
apply static test techniques
apply Black Box test techniques such as Equivalence Partitioning, Boundary Value Analysis, Decision Table Testing and State Transition Testing
analyse test objectives and requirements/test basis to define test scope and coverage criteria
use tools to automate, manage or support any test activity
Apply a regression strategy including selection of tests, maintenance of regression suites and identifying tests suitable for automation
use defect tracking tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative)
apply the range of different software test types within the broad categories of Functional, Non-Functional (Security, Performance & Usability), and White Box/Structural Testing
apply and support testing at different Test Levels appropriate to the Software Development Lifecycle (such as Unit Testing, Component Integration Testing, System Testing, System Integration Testing and User Acceptance Testing), taking into account the fundamentals of testing
conform to specific industry standards where appropriate (such as GDPR, health informatics, safety critical, etc.) related to software testing
maintain up to date knowledge of technological developments in the field of Software Testing
record and interpret test progress and results, communicating test status to the relevant stakeholders
Design and follow tests to achieve coverage criteria

Your training plan

Software Tester Level 4 Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Analytical skills
Logical
Initiative

About this company

Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development. They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet. Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations. They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for you

https://employers.sanctuarygraduates.co.uk/gammaapprenticeships/ (opens in new tab)

Company benefits

25 days annual leave, plus your birthday off! Gain an industry qualification at the end of your apprenticeship! Employees have access to a range of discounts and are eligible for a discretionary bonus as well as private healthcare.

After this apprenticeship

After completing your apprenticeship, you will move into an experienced Junior CXQA role

Ask a question

The contact for this apprenticeship is:

Gamma Telecom Holdings ltd

Simran Toor

simran@sanctuarygraduates.co.uk

07884192809

The reference code for this apprenticeship is VAC1000315215.

Apply now

Closes on Monday 2 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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